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Senior Management Executive
Operations ~ Business Development ~ Asset & Property Management ~ Leasing
Strategy Development ~ Financial Administration ~ Personnel Leadership ~ Marketing
Adept throughout full spectrum of property management operations including financial administration, staff training and management, marketing, leasing, collections, and building maintenance. Continually analyze business operations to enhance fiscal performance, competitive positioning, profitability, and revenue opportunities. Skilled at developing and leading high-performing teams committed to achieving goals for revenue, occupancy levels, and customer satisfaction. Successfully cultivate positive tenant relations through outstanding relationship-building, listening, problem solving, negotiating, and communication skills. Bilingual (Spanish and English) and possess well-developed analytical, budgeting, strategic planning, prospecting, forecasting skills.
Recognized as Jones Lang LaSalle Retail Team of the Year in 2012.
Effectively maintained average client satisfaction score of 4.93 out of 5 between 2008 and 2013 and never dropped below 4.5 during 12-year tenure at South Park Mall.
Presented with 2007 Jones Lang LaSalle DARE Award for Sponsorships and received nomination for Team of The Year DARE award in 2008.
Winner of 2006 Da Vinci award from Jones Lang LaSalle based on exceptional performance.
Received honorable mention in US Congress for participation in bringing first book store deal to South Side of San Antonio.
Jones Lang LaSalle 2002 to Present
Vice President, Retail Brokerage, South Florida, 2014 to Present
Explore, identify, pursue, and secure new revenue opportunities by promoting Jones Lang LaSalle (JLL) service lines to local, national, and global business leaders.
Secure meetings with executive-level decision-makers and deliver compelling sales presentations.
Formulate high-impact marketing campaigns to communicate JLL s competitive advantages, and perform cold calling to engage successful brokerage teams with a variety of specializations.
Create and update property profiles, market information, lease comps, sale comps, and competitive property surveys for new listings.
Vice President / General Manager, San Antonio, TX, South Park Mall, 2002 to 2014
Retained by Jones Lang LaSalle to manage South Park Mall following acquisition, and held accountability for all aspects of facilities maintenance encompassing building cleanliness and upkeep, tenant leasing, marketing, public safety, and emergency management.
Leveraged advanced knowledge of competitive climate and area demographics to maximize tenant occupancy, community appeal, and revenue production.
Fostered, nurtured, and maintained relationships with all department store managers and other key merchants to drive sales.
Applied strong leadership talents toward mentoring, directing, supervising, and evaluating property staff.
Professional Experience continued YYYYYY X. YYYYYY Page 2 of 2
Collaboratively administered new and renewal leases, directed specialty leasing functions, and supervised rent collection.
Proficiently managed financial administration including budget development and compliance, annual reporting, forecasting, and expense control.
General Growth Properties 1998 to 2002
General Manager, South Park Mall, San Antonio, TX, 2000 to 2002
Spearheaded full-scope operations including marketing, leasing, budgeting, business planning, human resources management, financial administration, and maintenance throughout 884,498 square foot shopping center.
Championed efforts to optimize customer satisfaction, tenant sales, cost containment, and employee relations.
Nominated in 2002 as best center in terms of leasing, marketing, comp sales, and operations.
Fueled net operating income by 30% in two-year period.
Assistant General Manager, Century Plaza, Birmingham, AL, 1998 to 2002
Steadily advanced through multiple promotions at 750,000 square foot regional shopping center and held accountability for budgetary control, daily operations, specialty leasing, accounting, asset management, and community relations.
Governed Security, Housekeeping, and Maintenance departments including developing, mentoring, coaching, and directing onsite staff.
Led center to be nominated for three of six major awards at 1999 General Growth conference.
Exceeded specialty leasing goals by 100K+ for two consecutive years, an increase of more than 110%.
Winner of Driving the Business Award in 1999 and nominated for Most Improved Mall, Best Center Leasing, and Best Specialty Leasing Program in same year.
Orchestrated series of efforts to be nominated for best center in leasing, marketing, comp sales, and operations in 2002.
Won Most Improved Mall for a mid-size portfolio at 1998 annual General Growth conference.
Service Management Systems 1996 to 1998
Regional Operations Director
Steered all facets of multi-site management including human resources, budgeting, purchasing, contract negotiations, staff scheduling, quality control, and customer relations.
Oversaw P&L throughout Southeast region and played an active role in setting up new contracts.
Bypassed two levels of management within six months of hire date and offered two prestigious promotions before and after relocation to Alabama.
Trained, coached, mentored, and developed high-functioning new management team prior to departure.
Prior background includes military service with the United States Army.
Member, International Council of Shopping Centers (ICSC):
Certified Retail Property Executive (CRX)
Certified Shopping Center Manager (CSM)
Florida Real Estate Broker License
Texas Real Estate Sales License
Yyyyyy x. yyyyyy
NAME OF PERSON HIRING
NAME OF ORGANIZATION
I am currently seeking a challenging career opportunity in a senior management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
I bring to you a successful background in real estate management, proven expertise in administering contracts and leases, and excellent capabilities in driving process improvements and cost savings. My seasoned experience across asset management, operations, team leadership, marketing, and financial administration would enable me to effectively transition into your company and garner immediate results. To complement these qualifications, I offer sharp forecasting, business development, strategic planning, and relationship-building skills which are paramount in a senior management role.
As a proactive contributor to your organization, you will find me to be an accomplished leader committed to supporting you in achieving your objectives through outstanding experience and proven results. I am confident that I could be a valuable asset to <INSERT NAME OF ORGANIZATION>, and will call you later in the week to see if we can schedule a time to meet.
Yyyyyy x. yyyyyy
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