Dedicated and accomplished Strategic Leader with 3+ years of experience and a solid track record of achieving exceptional levels of productivity along with a demonstrated background in improving efficient business operations and managing daily operations. Equipped with significant management/administrative experience which includes experience in developing procedures, diffusing escalated customer service situations, and analyzing internal metrics. Offer solid supervisory abilities with experience in identifying operational inefficiencies and leading large-scale special projects.

Customer Service/Support Sales/Merchandising Operations Management MS Office Suite

Workforce Planning Staff Management Conflict Resolution Report Generation

Vendor Management Attention to Detail Process Improvement SOP Development

  Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Supervise a team of 4 staff members, composed correspondence for executive management, and analyzed internal metrics

  Review and respond to citizen complaints, design innovative standard operating procedures, and complete detailed market trend analysis

  Create comprehensive documentation which is centered on outlining policies and standard procedures for internal staff members

  Manage retail store operations which include completing opening/closing procedures, addressing customer inquiries, and provide pricing information to customers

  Review and organize store merchandise racks, identify customer product needs, and make appropriate product recommendations

  Process cash/credit transactions, resolve escalated customer service situations, and assist customer over the phone as needed

  Utilize superior communication and interpersonal abilities to build positive rapport with customers, community members, and executive leadership

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review.  In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations and administrative roles with experience in providing superior customer service in various environments, supervising staff members, and implementing standard operating procedures.  In addition, I have strong experience in interacting positively with others, analyzing and solving complex operational issues, and assisting with special projects as needed. 

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to improve productivity and efficiency levels.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy