Dedicated and accomplished Strategic Leader with 14+ years of experience and a solid track record of achieving exceptional levels of productivity along with a demonstrated background in improving efficient business operations and providing superior levels of technical support. Equipped with high-level communication and presentation skills with a commitment to superior productivity and efficiency. Offer solid supervisory abilities with experience in leading large-scale projects, managing cross-functional teams, and implementing innovative processes.

Technical Skills Include: Windows, Mac OS X, Linux OS, C++, Pascal, Assembly, Oracle, Opus, Compass, Lens, Business Objects, and Microsoft Office Suite

Customer Service & Support Team Leadership/Motivation Training/Coaching Self-Motivated

Critical Thinking Relationship Building Staff Development Corporate Environments

Presentation Development Technical Systems Troubleshooting Strategy Alignment Time Management

Strategy Implementation Security Management Video Surveillance Vendor Management

  Direct day to day administrative functions within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Maintain an expert level knowledge of internal standard operating procedures and regulations, play a lead role in observing passenger behavior, and analyze complex security situations

  Identify potential hazardous materials in baggage, prevent prohibited items from entering the airport facility, operate security machinery, and coach passengers on security directives

  Utilize superior communication and interpersonal abilities to successfully build positive rapport with passengers and co-workers which results in increased satisfaction levels  

  Coordinate finance and customer service tasks within the organization which included managing inventory levels, generating weekly reports, and ensuring standard procedures were followed

  Provided training to junior levels staff members in regards to compliance standards, made compliance related recommendations to management, and reviewed security/video surveillance as needed

  Instrumental in drafting internal communication regards audit policies, track and resolve asset related issues, and handle the purchasing of equipment/supplies

  Facilitated operational tasks which included reviewing/processing return requests, assisting customers with inquiries, and tracking order information

  Supported the order desk with complex issues and troubleshooting, coached others on return policy standards, and processed National Equipment Credits

  Generated detailed exception reports used by Dealers which were instrumental in informing Dealers of reasons for potential credit rejections

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review.  In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in both administrative and technical support roles with experience in overseeing complex administrative operations, designing innovative operational strategies, and troubleshooting technical issues. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated customer service situations. 

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive background in improving productivity and overall efficiency levels.  

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy