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Daniel Perez Valdez
8735 W. Elmore Ave. │
Xxxxxx, WI xxxxxx
xxx-xxx-xxxx
│ abc@xyz.com
Summary of Qualifications
Customer service leader with valuable, hands-on experience managing business operations.
More than seven years of experience managing a Culver s restaurant, including leading a team of employees.
Stellar listening, verbal communication and interpersonal skills to grow relationships with customers and staff.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with Microsoft Office and Point of Sale (POS) systems.
Areas of Expertise
> New Business Development > Customer Service > Staff Management/Training
> Marketing/Promotions > Problem Solving > Interviewing/Hiring
> Inventory Control > Loss Prevention > Merchandising
Professional Experience
Manager, Culver s West Xxxxxx, WI Jan. 2009-Present
Display strong leadership skills to ensure each guest has an enjoyable dining experience and that team members work together to provide exceptional service to customers.
Lead, mentor and coach a team of employees to maximize their potential and excel.
Interview candidates for employment opportunities and hire team members that are an ideal fit.
Oversee all operations, including sales; customer service; profit and loss; inventory control; and staffing.
Analyze food and labor costs to ensure the restaurant achieves daily and weekly margin objectives.
Develop marketing strategies that will entice guests to visit the restaurant and/or up-sell guests on special items.
Maintain diplomacy and tact to proactively identify and resolve complaints from customers.
Regularly walk the interior and exterior of the restaurant to ensure it is clean, well-kept and free of any safety hazards that might result in guest or employee injury or liability.
Follow policies and procedures to successfully open and close the restaurant in a timely and efficient manner.
Achievements:
Consistently exceeded sales and customer service performance metrics.
Education
Bachelor of Science (BS), Business Management and Human Resources (double major)
Concordia University Mequon, WI
Began classes in 2015
ServSafe Certified
Community Leadership
Food drives, neighborhood clean up and volunteered with feeding the homeless on Thanksgiving.
Daniel Perez Valdez
8735 W. Elmore Ave. │
Xxxxxx, WI xxxxxx
xxx-xxx-xxxx
│ abc@xyz.com
Dear Hiring Manager:
With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).
As demonstrated in the accompanying resume, I am a customer service leader with valuable, hands-on experience managing business operations. I have more than seven years of experience managing a Culver s restaurant, including leading a team of employees. In this capacity, I boast stellar listening, verbal communication and interpersonal skills to grow relationships with customers and staff, as well as solid time management, attention to detail and organizational skills, including prioritizing tasks. During my tenure, I have consistently exceeded sales and customer service performance metrics. My experience includes:
Displaying strong leadership skills to ensure each guest has an enjoyable dining experience and that team members work together to provide exceptional service to customers.
Leading, mentoring and coaching a team of employees to maximize their potential and excel.
Interviewing candidates for employment opportunities and hiring team members that are an ideal fit.
Overseeing all operations, including sales; customer service; profit and loss; inventory control; and staffing.
Analyzing food and labor costs to ensure the restaurant achieves daily and weekly margin objectives.
Developing marketing strategies that will entice guests to visit the restaurant and/or up-sell guests on special items.
Maintaining diplomacy and tact to proactively identify and resolve complaints from customers.
As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Sincerely,
Daniel Perez Valdez
xxx-xxx-xxxx
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