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0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● Abc@xyz.com

Criminal Justice Research ~ Trend Analysis ~ Report Preparation ~ Problem Solving

         Well-versed in counterterrorism, Homeland security, quantitative methods in criminal justice research, risk analysis, courthouse security practices, statistical analysis, and police behavior and ethics.

         Skilled at creating spreadsheets, charts, and databases to effectively organize critical data.

         Steadfast commitment to ensuring 100% confidentiality of sensitive files and documents.

         Solid ability to extract, assimilate, manipulate, and analyze data to generate detailed reports.

         Highly skilled at connecting with and managing people from diverse cultures and backgrounds.

         Solid leadership experience includes training, mentoring, motivating, team-building, and performance management.

         Demonstrated strengths in fostering cohesive relationships with key stakeholders to accomplish organizational goals.

         Technology skills include Palantir, Geofeedia, uReveal, Esri GIS, Microsoft Office, and Adobe Connect.

MS, Law Enforcement Intelligence and Analysis

Michigan State University, East Lansing, MI, 2017

BS, Business Administration

Utah State University, Logan, UT, 2015

Conservice, Logan, UT, 2014 to Present

Utility Bill Processor

         Collaboratively process 200,000+ utility bills each month for multi-unit, HOA-based communities, consistently surpassing stringent accuracy and conformance standards.

         Proactively support and contribute to payment recovery efforts to maximize cash flow for Conservice clients.

         Leverage sharp organizational skills toward ensuring and maintaining up-to-date accounts for properties and clients.

         Handpicked as Group Quality Coach for year-long assignment and tasked with mentoring and advising peers to optimize performance levels, morale, and adherence to rigorous quality criteria.

Megaplex Theatres, Logan, UT, 2012 to 2014

Assistant Manager

         Spearheaded daily operations within six-screen, 1,200-seat movie theater complex serving up to 4,000 customers daily.

         Held accountability for financial administration, customer service excellence, staff training and coaching, schedule development, facility cleanliness, cost control, and facility safety and security.

         Applied dynamic leadership talents toward directing, supervising, assigning, and coaching up to 20 service-driven personnel.

         Motivated employees and recognized excellent performance to reduce turnover by 50% versus other locations of similar size.