Personable, Bilingual (English and Spanish) communicator with valuable, hands-on experience building and growing positive relationships with key stakeholders.

         Excellent rapport building and listening skills to gain the trust, confidence and respect of others.

         Solid time management, attention to detail and organizational skills, including working well under pressure.

         Intermediate knowledge of painting, patching, gardening and repairing plumbing; basic electrical knowledge.

         Demonstrated ability to work well independently as well as part of a team.

         Proficient with Microsoft Word and Excel.

Relationship Building Problem Solving Teamwork/Collaboration

Team Management/Leadership Staff Training Process/Continuous Improvement

Customer Service Supervisor, Whole Foods San Francisco, CA                                      July 2011-Present

         Mentor team members to maximize their potential and provide an exceptional shopping experience.

         Supervise staff working the front end of the store, including a team of cashiers.

         Create a positive and rewarding work environment by praising team members for excellent performance.

         Maintain diplomacy, tact and patience while resolving disputes with customers in real time.

Return Merchandise Clerk, Lowe s Home Improvement San Francisco, CA                      July 2011-Aug. 2017

         Ensured the inventory management process adhered to company and vendor and guidelines.

         Communicated effectively over the telephone with vendors in order to process authorized returns.

         Accurately completed weekly reports for management to review as well as for district-wide audits.

         Organized the work area to achieve accuracy and also ensure access to inventory.

Special Services Associate, The Home Depot Auburn, CA                                             Jan. 2008-June 2011

         Built and maintained positive communications with customers and vendors in a fast-paced setting.

         Assisted customers with placing orders for customized merchandise to avoid any unnecessary delays.

         Audited inventory to prevent loss or damage, as well as loss of revenue.

         Prepared detailed reports to maintain the accuracy of the computer filing system.

Administrative Manager, Lowe s Home Improvement San Bruno, CA                                 June 2006-Feb. 2008

         Led a team of more than 60 associates, including mentoring, training and coaching staff.

         Completed weekly audits to properly process tasks, according to company policies and procedures, as well as monthly financial analysis to control expenses.

         Proactively resolved customer complaints professionally to ensure a favorable outcome.

         Supported colleagues with interviewing candidates for employment and hiring new team members.

Operations Manager, The Home Depot San Leandro, CA                                            May 1995-June 2006

         Led weekly audits and worked with department managers to ensure adherence to policies and procedures.

         Analyzed monthly financial reports to meet budget/expense goals.

         Prepared documentation and reports in an effort to recover any possible losses and minimize lost revenue.

         Aided colleagues with interviewing prospective staff, as well as the hiring and training of new employees.