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Customer Service ~ Merchandise Management ~ Inventory Control
Staffing / Hiring ~ Training & Leadership ~ Sales / Revenue Goal Attainment
Extensive managerial skills include staffing, employee development, financial administration, loss prevention, sales tracking, report generation, merchandising, and P&L optimization.
Adept throughout full range of inventory management processes encompassing forecasting, scheduling, vendor relations, quality assurance, and budget compliance.
Proactively evaluate retail operations to isolate underperforming areas, and implement solutions that streamline business processes, elevate personnel performance, and achieve revenue targets.
Innovative, self-motivated, and excel at building cooperative teams to maximize use of resources, boost productivity, control costs, and achieve defined goals.
Highly skilled at connecting with and managing people from diverse cultures and backgrounds.
Constantly foster a unified workplace environment essential to maximizing staff morale and retention.
JHS Sales and Services, LLC Navy Exchange, Whidbey Island, WA, 2016 to Present
Beauty Advisor, Smashbox Cosmetics
Facilitate sales of Smashbox Cosmetics by establishing rapport with customers, replenishing stock as needed, and delivering engaging, persuasive, and customized consultations to promote value and benefits of products.
SMI (Specialized Marketing International), Navy Exchange Whidbey Island, 2016 to Present
Sales Representative / Merchandiser
Spearhead sales and merchandising functions while cultivating strong customer relationships.
Assign tasks across multiple retail departments including Sports Nutrition, Loreal/Maybelline, NYX Cosmetics, Eurpac, Science Diet, Woodwick Candles, and Excell Cards.
Navy Exchange, Whidbey Island, Washington, 2015 to 2016
Counter Manager, Clinique Cosmetics
Consistently met business development targets through well-honed expertise in client relations, marketing, inventory control, and meticulous sales tracking and reporting.
Navy Exchange, Corpus Christi, TX, 2013 to 2015
Counter Manager, Est e Lauder Cosmetics
Scheduled and performed client makeovers to drive sales of high-end cosmetic products.
Ordered products according to sales trends and anticipated needs, delivered exemplary customer service, arranged attractive product displays, and advised clients regarding broad-scope skin and beauty concerns.
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Professional Experience continued
Navy Exchange, Corpus Christi, Texas, 2010 to 2013
Counter Manager, Clinique Cosmetics
Delivered compelling and informative product demonstrations to convert prospect to client, and consistently exceeded assigned sales targets.
Methodically managed, monitored, and replenished inventory, arranged high-impact product displays, and completed regular sales reports.
Advised clients regarding solutions to skincare concerns and provided outstanding customer service to maximize loyalty and steady revenue growth.
Successfully achieved Galaxy of the Stars award in 2011 for growing revenues by nearly 25% versus prior year and exceeding target by 27.7%.
Captured 113% of goal for 2012 and increased revenues by 17% versus prior year.
Navy Exchange, Corpus Christi, Texas, 2006 to 2007
Department Manager Soft Lines
Helmed the complete spectrum of operations for Soft Lines department comprising giftware, jewelry, shoes, and uniforms.
Hired, trained, coached, mentored and motivated personnel, consistently emphasizing customer service excellence, innovative product presentation, pricing accuracy, and team cohesiveness.
Devised employee schedules, fostered a safe and respectful workplace climate, and provided outstanding customer service to maximize repeat business and store reputation.
Leveraged sharp attention to detail in steering budget compliance, forecasting inventory needs, analyzing sales trends, preparing sales plans, and orchestrating cost-effective inventory control.
Championed significant sales growth by strategically replenishing stock in a timely manner.
Substitute Teacher, Flour Bluff Independent School District, Corpus Christi, Texas
Sales Representative / Merchandiser, Vanguard, Corpus Christi, Texas
Sales Manager, Navy Exchange, Dallas, Texas
Assistant Buyer, Navy Exchange, Jacksonville, Florida
Bachelor of Science, Fashion Merchandising
Major in Retail Management
Florida State University, Tallahassee, Florida
Completed ongoing professional development throughout career, covering topics such as:
Retail Sales; Visual Merchandising; Accounting; Distribution; Procurement; Personalized Services; Store Operations; Supervisory Skills; Train The Trainer; Management; Effective Negotiations
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