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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx


Seeking opportunity to contribute extensive experience in Retail Sales & Management toward supporting a dynamic organization in optimizing bottom-line performance

Customer Service ~ Merchandise Management ~ Inventory Control

Staffing / Hiring ~ Training & Leadership ~ Sales / Revenue Goal Attainment



         Extensive managerial skills include staffing, employee development, financial administration, loss prevention, sales tracking, report generation, merchandising, and P&L optimization.

         Adept throughout full range of inventory management processes encompassing forecasting, scheduling, vendor relations, quality assurance, and budget compliance.

         Proactively evaluate retail operations to isolate underperforming areas, and implement solutions that streamline business processes, elevate personnel performance, and achieve revenue targets.

         Innovative, self-motivated, and excel at building cooperative teams to maximize use of resources, boost productivity, control costs, and achieve defined goals.

         Highly skilled at connecting with and managing people from diverse cultures and backgrounds.

         Constantly foster a unified workplace environment essential to maximizing staff morale and retention.


Professional Experience


JHS Sales and Services, LLC Navy Exchange, Whidbey Island, WA, 2016 to Present

Beauty Advisor, Smashbox Cosmetics

         Facilitate sales of Smashbox Cosmetics by establishing rapport with customers, replenishing stock as needed, and delivering engaging, persuasive, and customized consultations to promote value and benefits of products.


SMI (Specialized Marketing International), Navy Exchange Whidbey Island, 2016 to Present

Sales Representative / Merchandiser

         Spearhead sales and merchandising functions while cultivating strong customer relationships.

         Assign tasks across multiple retail departments including Sports Nutrition, Loreal/Maybelline, NYX Cosmetics, Eurpac, Science Diet, Woodwick Candles, and Excell Cards.


Navy Exchange, Whidbey Island, Washington, 2015 to 2016

Counter Manager, Clinique Cosmetics

         Consistently met business development targets through well-honed expertise in client relations, marketing, inventory control, and meticulous sales tracking and reporting.


Navy Exchange, Corpus Christi, TX, 2013 to 2015

Counter Manager, Est e Lauder Cosmetics

         Scheduled and performed client makeovers to drive sales of high-end cosmetic products.

         Ordered products according to sales trends and anticipated needs, delivered exemplary customer service, arranged attractive product displays, and advised clients regarding broad-scope skin and beauty concerns.





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Professional Experience continued


Navy Exchange, Corpus Christi, Texas, 2010 to 2013

Counter Manager, Clinique Cosmetics

         Delivered compelling and informative product demonstrations to convert prospect to client, and consistently exceeded assigned sales targets.

         Methodically managed, monitored, and replenished inventory, arranged high-impact product displays, and completed regular sales reports.

         Advised clients regarding solutions to skincare concerns and provided outstanding customer service to maximize loyalty and steady revenue growth.

         Successfully achieved Galaxy of the Stars award in 2011 for growing revenues by nearly 25% versus prior year and exceeding target by 27.7%.

         Captured 113% of goal for 2012 and increased revenues by 17% versus prior year.


Navy Exchange, Corpus Christi, Texas, 2006 to 2007

Department Manager Soft Lines

         Helmed the complete spectrum of operations for Soft Lines department comprising giftware, jewelry, shoes, and uniforms.

         Hired, trained, coached, mentored and motivated personnel, consistently emphasizing customer service excellence, innovative product presentation, pricing accuracy, and team cohesiveness.

         Devised employee schedules, fostered a safe and respectful workplace climate, and provided outstanding customer service to maximize repeat business and store reputation.

         Leveraged sharp attention to detail in steering budget compliance, forecasting inventory needs, analyzing sales trends, preparing sales plans, and orchestrating cost-effective inventory control.

         Championed significant sales growth by strategically replenishing stock in a timely manner.


Prior Background:


Substitute Teacher, Flour Bluff Independent School District, Corpus Christi, Texas

Sales Representative / Merchandiser, Vanguard, Corpus Christi, Texas

Sales Manager, Navy Exchange, Dallas, Texas

Assistant Buyer, Navy Exchange, Jacksonville, Florida




Bachelor of Science, Fashion Merchandising

Major in Retail Management

Florida State University, Tallahassee, Florida


Training & Seminars


Completed ongoing professional development throughout career, covering topics such as:

Retail Sales; Visual Merchandising; Accounting; Distribution; Procurement; Personalized Services; Store Operations; Supervisory Skills; Train The Trainer; Management; Effective Negotiations


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