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Results-driven Professional with extensive experience providing technical support and steering projects to an on-time completion.
Strong analytical problem-solving skills with a track record of exceeding expectations.
Regarded for the ability to identify client needs and design innovative solutions to ensure fulfilment.
Skilled in streamlining process improvement initiatives; recognized for increasing crossover efficiency to 300%.
Experienced in completing complete refresh of a production and disaster recovery environment for a major enterprise customer.
Oracle Database Architecture
Rackspace 2011-2017 Implementation Coordinator I & II (2015-2017)
Leveraged strong technical and organizational skills to ensure on-time completion of projects.
Strategically identified client needs and developed innovative solutions to ensure fulfilment.
Utilized strong interpersonal abilities to maintain open lines of communication with clients; relay pertinent status updates on a daily basis.
Appropriately set client expectations, leading to elevated levels of satisfaction.
Closely tracked project progress; generated detailed reports.
Created and updated highly effective implementation processes.
Customer Service Technician I & II (2011-2015)
Demonstrated strong technical knowledge while providing direct support to end users.
Appropriately escalated technical issues and promptly troubleshot issues.
Used strong communication skills to simplify complex technical concepts.
Conducted in-depth training to boost performance of newly hired team members.
Responsible for creating and updating documentation for customer facing knowledge center.
Bachelor of Science in Economics, Arizona State University, Tempe, Arizona; 2010
Summa Cum Laude
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