Yyyyyy x. yyyyyy

Versatile, results-oriented Mortgage Closing Specialist with 10+ years of experience in leadership roles within the mortgage industry. Advanced experience in providing support to clients along with steadfast listening skills which provides a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Proficient in: Microsoft Office Suite, Equator, AMN, LoanSphere, and Resnet

Mortgage Lending Industry Program Management Mortgage Closing Process

Attention to Detail Asset Management Complex Problem Solving Quality Control & Investigation

REO Property Management Process Improvement Vendor/Servicer Management

• Directed day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
• Monitored mortgage closing timelines, maintained communication with both internal and external teams, and assisted clients with mortgage inquiries
• Reviewed both weekly extension and termination reports, monitored the file status of loans, reviewed HUD-1 settlement statements, and ensured compliance regulations were followed
• Identified incorrect documents and requested corrections, obtained missing documentation, and follow-up on final documentation on the day of closing
• Consistently exceeded an individual goal of closing 110 files per month which resulted in being awarded Closer of the Month (13x)

Fannie Mae March 2012-August 2016

• Oversaw quality logistics within the organization which centered on reviewing documentation such as service paid and rejected expense claims and ensuring accuracy and adherence to regulatory compliance standards
• Maintained an expert level knowledge of internal best practices, modified/streamlined processes to improve productivity, and performed market trend research
• Obtained and analyzed comprehensive data and generated detailed reports and schedules which were utilized but individual business units in addition to completing root cause analysis on escalated quality issues

• Supported administrative functions related to the redemption, confirmation, and eviction of foreclosed properties with a focus on reducing credit risk and minimizing time to foreclosure
• Worked closely with external law firms and servicers, oversaw cash for keys programs, approved 571 expenses, and maintained property files/databases in accordance with regulatory requirements and/or best practices

Yyyyyy x. yyyyyy

• Coordinated asset management tasks on behalf of Fannie Mae which included reviewing auction offers, generating auction reports, and evaluating appraisals to determine property values
• Designed and implemented strategies focused on maximizing both efficiency and return on investment while simultaneously minimizing financial risk
• Played a lead role in reviewing title reports and resolving escalated title issues along with leading the asset disposition process
• Attended auctions as needed, updated members of senior management on the performance of the portfolio, and responded professionally to client inquiries

• Held several roles within the organization which required reviewing and analyzing complex data and assisting with escalated operational issues
• Oversaw marketing initiatives which included designing pricing strategies, developing procedures, and evaluating metrics on a monthly basis
• Handled quality control tasks for website data which included reviewing property information, photos, MLS numbers, and property description for accuracy
• As a Property Preservation Specialist, handled current property occupancy status and determined required repairs along with managing repair requests/approvals
• Supported both the eviction and cash for keys processes, submitted repair payments to vendors, and trained vendors/agents on the eviction process
• Managed all property closing logistics which included reviewing HUD-1 settlement statements, reviewing closing documents, and working closely with title companies

• Directed administrative operations which included reviewing abstracted commercial leasing documents, updating an internal database, and tracking critical lease dates
• Obtained and reviewed both CAM and real estate tax invoices, tracked internal inventory levels, and supported clients as needed

Yyyyyy x. yyyyyy

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and management roles with experience in managing REO mortgage programs, analyzing operational/productivity metrics, and handling financial/data analysis functions. In addition, I have strong experience in building positive relationships with both internal and external clients, ensuring compliance with regulatory requirements, and generating comprehensive reports.

Career Highlights Include:

• Consistently exceeded an individual goal of closing 110 files per month which resulted in being awarded Closer of the Month (13x)

• Worked closely with external law firms and servicers, oversaw cash for keys programs, approved 571 expenses, and maintained property files/databases in accordance with regulatory requirements and/or best practices

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy