Customer Service | Communication | Supervision | Leadership | Building | Time management | Operations Management

Teamwork | Innovation | Change Agent | Creative Problem Solving | Microsoft Office Suite | Mac OS, IOS and iWork

  Fuel positive, productive team development using the Lominger Competencies

  Actively foster and sustain a positive culture by recognizing high achievers and delivering honest performance feedback in a constructive manner

  Deliver support and education focused on organizational objectives

  Establish routines and guidelines for accountability used to meet operational excellence goals

  Convey change using a confident and open method of communication to convey messages with clarity

  Work in conjunction with Upstate Xxxxxx Market Team to ensure optimal service delivery and continuousness within all regional Apple locations

  Lead daily meetings to devise methods for bolstering Apple brand loyalty

  Partner with peer colleagues to staff the building using retail evolution

  Fuel the store and corporate vision and purpose by emboldening supervised team; led the staff from a 43 NPS to a 77 NPS during Q2 FY 15 that generated receipt of an Ovation Award

  Coach and inspire personnel as the team navigates activities and challenges; professionally mentored and promoted numerous supervisees into positions of higher responsibility

  Boosted business engagement and total sales levels by as much as 10% YoY

  Named as the highest-reviewed Store Manager for two consecutive years via internal NetPromotor Score

  Jointly led the store to rank as #1 for total revenue in the Upstate Xxxxxx Market

  Directed the operations of a team of over 30 in achieving or surpassing facility goals

  Led interview processes for vacancies to improve quality of staffing within the facility

  Actively promoted an inclusive and respectful culture rooted in collaborative teamwork; trained new hires on team engagement and daily business operations

  Collaborated with hourly team members and executives across departments to generate high levels of success within the building

  Fueled development personally and peer-to-peer

  Worked in partnership with store partners to drive superb customer service delivery and with building leaders to verify that daily levels of service were maintained throughout the facility

  Cooperated with hourly team members to develop and execute procedures to ensure adherence to daily service delivery levels

  Met daily, monthly and quarterly business results as a result of collaboration with senior leadership

  Fueled positive results though clear, concise communication with hourly team members to achieve daily objectives

  Created and nurtured a culture of accountability and taking responsibility for one s own performance or actions taken

Continued

  Controlled inventory and placed supply orders from numerous vendors

  Directed daily store operations including handling deposits and paperwork with the utmost in accuracy

  Provided mentorship and guidance to subordinate colleagues in order to heighten levels of team drive and productivity

  Garnered repeat business within groups of clientele using friendly demeanor and an extensive product knowledge base that helped clients feel confident in entrusting the compaxxxxxx to meet their needs

  Trained and coached new employees on daily functions to boost their levels of both confidence and proficiency

  Oversaw more than 400 accounts across the Latham/Clifton Park, XXXXXX territory

  Engagingly promoted national office equipment brands to corporate companies; called on face-to-face contact methods to deliver superb customer service

  Maintained expertise as it related to equipment detail in order to be able to reply to related questions and concerns

  Presented written customer proposals and sales orders

  Operated office equipment of all kinds including fax machines, copiers, scanners and network printers

  Rectified customer issues as they arose with timeliness and professionalism

Bachelor s Degree, Communications/Minor-Business, State University of Xxxxxx at Albaxxxxxx

Associate s Degree, Sports Management, State University of Xxxxxx at Alfred

Volunteer Fundraiser/One-on-One Aide, Aim High Down Syndrome Organization, 2003-Presnt

Recipient, Manager Ovation Award for Q2, Apple Inc., 2015

Recipient, Golden Leader Award, Target Distribution, 2014

921 Hudson River Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 19, 2018

Hiring Agent Name

Title

Compaxxxxxx Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompaxxxxxxing resume, my professional qualifications include the following accomplishments:

  I bring to axxxxxx managerial-level role years of demonstrated customer service achievement. In axxxxxx leadership position I ve worked in over the years, I ve proven to be skilled in thriving under pressure to surpass employer and client expectations.

  I have a diverse managerial background that I hope to leverage into an exciting new leadership role that values my strong background and drive for success.

  As a professional, I aim to excel, both as a team member and an individual. I interact well with clients and other stakeholders at all levels. I am highly capable in using needs assessment methods to tailor my working style to fit the specifications of each person or group I work with.

  My excellence has resulted in the receipt of awards. I earned the Golden Leader Award while working with Target Distribution in 2014. I also received the Manager Ovation Award for Q2 of 2015 with my current employer, Apple.

  Outside of my career background, I earned a Bachelor s Degree in Communications with a Minor in Business and have an Associate s Degree in Sports Management. I also maintain a positive work-life balance through my involvement with the Aim High Down Syndrome Organization as a Volunteer Fundraiser/One-on-One Aide, which I ve done since 2003.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume

921 Hudson River Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 19, 2018

Contact Name

Compaxxxxxx Name

Address

City/State/Zip Code

Dear _____________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your compaxxxxxx. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.

Should you have axxxxxx additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy