Financial and customer service professional with a work history of consistently exceeding job goals.

  Experience processing accounts receivable and accounts payable in a timely and efficient manner.

  Stellar listening, verbal communication and interpersonal skills.

  Proactively identified and resolved problems in real time using strong judgment and people skills.

  Proficient with Microsoft Word, Excel; PowerPoint; and Outlook, and can type 80 words per minute.

Accounts Receivable Client Support/Recovery Representative, Paychex Henrietta, NY Oct. 2015-Feb. 2016

  Consistently exceeded performance metrics by demonstrating stellar analytical and leadership skills.

  Took the initiative to collect outstanding balances for clientele and process accounts receivable.

  Used a computer system to review client payment history, identify balances due and make adjustments.

  Communicated with team members when a client had paid its account in full.

  Maintained diplomacy and tact to resolve disputes with clients and find favorable solutions.

  Issued credits of less than $250.00 without supervisor approval.

Customer Service Representative, Premier Packaging Macedon, NY Apr. 2014-Oct. 2015

  Communicated effectively with customers over the telephone, email or chat to place new orders.

  Displayed strong time management, attention to detail and organizational skills to prioritize tasks.

  Assisted new clients with creating an account or choosing a specific product for their needs.

  Displayed poise and professionalism at all times to understand any concerns clients were having.

  Listened carefully to determine the central problem a customer was experiencing and worked diligently to find a solution to retain their loyalty to the business.

Customer Service Associate/Barista, Towpath Caf Fairport, NY Sept. 2013-June 2014

  Collaborated effectively with a diverse team of colleagues to provide excellent service to customers.

  Displayed strong financial knowledge to balance the cash registers twice per shift and the cash box.

  Identified accounting errors such as a cash register shortage or overage.

  Processed voids and returns in an accurate, timely and efficient manner.

  Gained the trust, confidence and respect of management to open and close the shop.

Assistant General Manager, Teavana South Portland, ME Feb. 2012-Sept. 2013

  Reporting to the General Manager (GM), led a team of retail store associates to excel and work together.

  Served in a store management role in the absence of the GM, making executive decisions.

  Consistently exceeded performance objectives, ranking in the top 20% against peers.

  Trained, mentored and coached team members on best practices of operations.

  Interviewed candidates for employment opportunities, and suggested whether to hire staff to the GM.

Customer Service Associate/Barista, Towpath Caf Fairport, NY June 2010-Jan. 2012

Bachelor of Science, Business Administration (BSBA), Management; earned Aug. 2012

The College at Brockport: State University of New York (SUNY)