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Yyyyyy x. yyyyyy
Senior Management Executive
Business Transformation ~ High-Visibility Project Management ~ Global Operations
P&L Management ~ Stakeholder Relations ~ Lean Process Improvements ~ Employee Engagement
Effectively capitalize on vast global experience to deliver peak levels of enterprise performance and productivity.
Motivate and inspire staff to consistently achieve top quartile associate engagement scores.
Offer substantial experience in managing highly visible and rapid transformation projects within rigorous timeline, scope, and budget constraints.
Excel at enterprise process improvement via Lean, Kata, TQM and Theory of Constraints approaches.
Proficiency in diversity leadership, program administration, crisis management, and commanding large business units of up to 12,000 associates across five countries.
Polished pubic speaking, influencing, and presentation skills with extensive board of directors experience.
- Seamlessly coordinate cross-functional teams in accomplishing objectives and meeting deadlines in a high-growth and international environment.
Adept at convincingly interfacing with key stakeholders to enforce forward-moving efforts, contain and/or reduce costs, and drive continuous improvement.
Able to build consensus among a wide range of interest groups to achieve successful and timely outcomes.
Constantly analyze all facets of business operations to determine and enhance fiscal performance, competitive positioning, and revenue opportunities.
Efficiently anticipate, plan, and respond accordingly to changing priorities and competing demands.
ADP, Roseland, NJ 2012 to Present
Division Vice President, Business Transformation (2015 to Present)
Accelerated transaction time for one business unit by 30 seconds across 3,500 touchpoints per week, recouping 7,000 hours each month for service professionals to focus on value-added activities.
Resourcefully employed One Piece Flow approach to slash defects from 30% to 11%, increasing loyalty and repeat business.
Overhauled outbound call center from push to pull concept which fueled service levels from 36% to 96% on peak days and reduced absenteeism on those days by 30%.
Championed conceptualization and deployment of a cloud-based and associate-driven operating group consisting of 12,000 FTEs worldwide who boosted productivity by 6% in the first year and are on target for 18% in FY17.
Leveraged Quality Circle techniques to stimulate breakthrough conversations and collaboration among clients, subsequently minimizing customizations and expediting implementation times.
Joined forces with non-profit partner to establish revolutionary seven-week paid internship for socioeconomically disadvantaged, high-achieving secondary school students.
Vice President, Global Shoring Operations (2012 to 2015)
Governed global system of 10,000 associates in functional areas spanning product development, remote infrastructure management, and service delivery for 398 service areas within six business units.
Controlled $225M budget and held company board management responsibilities across four countries.
Instituted hybrid US/offshore solutions and stabilized wages to capture $45M in savings.
Standardized business continuity planning and provided homeostatic service during hurricane and monsoon seasons through cross-leveraging of global locations as a new business practice for the enterprise.
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
Applied dynamic project management expertise toward launching new facilities in Romania, the Philippines and Texas, each comprised of more than 2,000 associates.
Spearheaded Pride and Women in Leadership groups worldwide which raised global engagement scores to 83%+ each year in role.
RR Donnelley, Chicago, IL 2001 to 2012
Vice President, Global Solutions (2007 to 2012)
Mobilized, empowered, and directed team in delivering contractually-based global outsourcing solutions while holding P&L responsibility for $110M opportunity pipeline.
Collaboratively expanded service offering from commoditized BPO to outsourcing of legal processing, research and analytics, and creative services, generating $60M in top-line revenue over three years.
Fostered, nurtured, and maintained long-term relationships with high-level executive management to drive 15% year-over-year revenue growth from installed base.
Proactively relocated to India to steer integration project following $900M acquisition of two India-based outsourcing companies.
Vice President, Operations (2005 to 2008)
Promoted from role as Director of Operations and orchestrated outsourcing/offshoring strategy to produce $24M in year-over-year savings within Financial Business Unit in 19 months.
Project-managed cost-effective closing of a company-owned facility in Barbados.
Ramped up operations in three cities in India and assigned trainers and coaches to optimize output.
Initiated daily dashboard reporting to validate improvements in on-time delivery and quality while also illustrating rapid decrease in expenses.
Shepherded offshoring/outsourcing team to exceed cost reduction target of $12M by delivering $19M in savings and earn group award from CEO.
Solicited impactful associate feedback to propel in-house technology improvements which lowered offshore partner costs by 30%.
Expanded operations to Philippines and Sri Lanka featuring a reinforced business continuity plan which successfully protected clients during 2004 tsunami
Three-time winner of Presidents' Award for Commitment, (an unprecedented achievement).
financialprinter.com, Los Angeles, CA 1998 to 2001
Advanced from initial role as Resource Director based on proven performance and measurable contributions in evolving start-up venture which designed a flexible, Word-based toolset to compete with closed typesetting systems in the market place.
Recruited, hired, and developed cohesive teams in delivering document services and electronic filings which aligned with critical deadlines imposed by Securities Exchange Commission.
Persuasively promoted and demonstrated cutting-edge technology to board members, potential investors, and media.
San Francisco State University, San Francisco, CA
Verbal Judo ~ Myers Briggs ~ Achieve Global
Founding Partner, The Aasha Foundation (www.aashafoundation.org)
NAASCOM series speaker: Women in Leadership
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