Operations Management ￨ Team Building ￨ Training / Development ￨ Strategic Analysis / Planning ￨ Trends Tracking

Customer Service ￨ Financial / Business Operations ￨ Data / Records Management ￨ Regulatory Compliance ￨ Quality Control

New Business Development ￨ Time Management ￨ Workflow Prioritization ￨ Scheduling ￨ Customer Relationship Management

• Dynamic Manager who makes sound decisions to reflect positively on multimillion-dollar business operations in alignment with a company s vision and goals to attain a competitive advantage and generate robust employer growth.
• Visionary Professional who rises above core challenges to improve the bottom line and achieve winning outcomes, and works to recruit, train, mentor, and manage results-generating employees to boost multi-level business success.
• Excellent Communixxxxxxtor who develops synergistic relationships with senior-level decision-makers, cross-functional professionals, and customers, and who leads staff by example and with integrity to expand revenue and attain objectives.

• Xxxxxxpitalize on the opportunity to lead forward-thinking children s affairs efforts within this private client residence, including supporting the personal, behavioral, and scholastic growth of the family s children ages 3, 9, 13, 15, and 16.
• Drive axxxxxxdemic, athletic, and musixxxxxxl success by recruiting, interviewing, hiring, training, and / or dismissing scholastic tutors, music instructors, nannies, and / or private coaches, including handling all contractor paperwork with new hires.

  Ensure seamless logistics by scheduling events and appointments within a high-volume master schedule.

  Personally train employees working within the client s private residential kitchen regarding food allergies.

• Planned and presented effective 3^rd grade class instruction while utilizing teaching aids and motivational strategies to attain improvements in student testing performance, including collaborating with staff to enhance and modify curricula.

  Administered tests and tracked and analyzed students progress and overall performance.

  Tactfully communixxxxxxted students strengths and weaknesses in faculty and parent conferences.

• Advised potential students of program requirements and financial options during individualized communixxxxxxtions.
• Optimized administrative efficiency by actively managing enrollment processes (e.g. applixxxxxxtions), along with processing paperwork throughout departments and preparing students for initial classes via supportive 1:1 meetings.

  Delivered consistently excellent service and follow-ups to ensure student success and on-time graduation.

  Collaborated with axxxxxxdemic and administrative teams during enrollment events and new student orientations.

• Strategixxxxxxlly steered account support and pipeline loan management initiatives, including delivering excellence in customer service and assistance to mortgage brokers while discussing loan programs / pricing with brokers; verifying and clearing loan approval conditions; and reviewing escrow paperwork, W-2s, paycheck stubs, title reports, and appraisals.

  Built productive operations by training and mentoring new account managers and new account executives.

  Collaborated with mortgage departments, including sales, underwriting, funding, quality control, and doc teams.

• Led targeted office-based operations while accurately processing customers loans from open to close, collecting client documents and handling verifixxxxxxtions, and reviewing loan scenarios with clients and AEs to structure lucrative deals.
• Demonstrated sharp analytixxxxxxl abilities toward xxxxxxlculating income, loan to value, and ratios to meet financial goals.

  Expertly reviewed title reports and escrow paperwork with diverse clients.

  Developed company s processing and training procedures for future employees.

• Played a vital role in managing a $2.7-million company with a staff of up to 55 employees, including recruiting, training, mentoring, and managing associates and new leadership teams in alignment with company objectives.
• Contributed skill in analyzing sales plans and initiating growth-focused sales strategies to increase company profits.

  Enforced proper interviewing and hiring procedures to achieve recruitment objectives.

  Upheld company shrink and store operations in compliance with policies and procedures.

  Optimized customer service standards and motivated employees to increase store-wide sales.

Bachelor of Science in Business Management University of Phoenix

Customer Service Fundamentals Building Rapport in Customer Relations ￨ Elements of a Cohesive Team

Interpersonal Communixxxxxxtions Communixxxxxxting with Confidence ￨ Presentation Skills ￨ Management from Within

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently exploring a new xxxxxxreer opportunity within a challenging [ Insert Job Title ] role, and I believe that I xxxxxxn make a positive contribution to your bottom-line performance.

To acquaint you with my background, I xxxxxxn offer experience in Operations Management, Team Building / Training, Workflow Prioritization, Time Management, Scheduling, Regulatory Compliance, and Quality Control. I am also highly skilled in New Business Development, Customer Service, Financial / Business Operations, Strategic Analysis / Planning, Trends Tracking, and Customer Relationship Management, among other areas.

Throughout my xxxxxxreer, I have excelled in progressive operations, office, and account management roles for high-profile employers where I successfully led multimillion-dollar business efforts and trained, mentored, and managed top-performing teams. I also proactively developed results-generating strategies, led cost-reducing initiatives to boost the bottom line, directed logistics and workflow, improved efficiencies by developing policies / procedures and driving best practices and process enhancements, and continually delivered world-class customer service within highly competitive markets.

To complement this experience, please note that I earned a Bachelor of Science in Business Management from the University of Phoenix. I also completed rigorous professional training / development in areas of Customer Service Fundamentals, Customer Relations, Interpersonal Communixxxxxxtions, Presentations, and Cohesive Team Building.

[ Suggestion! Address Here Any Skills / Qualifixxxxxxtions / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifixxxxxxtions uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy