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Yyyyyy x. yyyyyy

- 2121 Westbury Court #2A Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *






(HR Department

Name of Compaxxxxxx/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if axxxxxx)



Dear Hiring Manager,


        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my Master s degree in Counseling with more than 20 years managing and directing compassionate social services that address disadvantaged population dynamics, diversity management, and social welfare administration in the government. Since 1997, I have been with the XXXXXXC Human Resources Administration starting as a Case Worker and currently serving its Preventive Assistance Temporary Housing Unit as a Supervisor of Case Workers. For more details, please take a moment to go through my resum .


In leveraging my managerial and administrative competencies in delivering results driven social services, I also bring to the table my personal strengths that include a passion for uplifting the economically and socially handicapped constituents with a view to enabling them to experience a rewarding productive contribution to society. Along the way, I also offer my interpersonal communication skills that help build sustainable professional relationships with the people I deal with, including government and community leaders, advocacy groups, and healthcare practitioners that foster a collaborative work environment in achieving shared commitments.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your social service management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum



Yyyyyy x. yyyyyy

- 2121 Westbury Court #2A Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Social/Human Service Management/Administration


Qualifications Profile


    Self-assured and results-driven solutions provider in addressing disadvantaged population dynamics, diversity management, and social welfare administration with more than 20 years managing and directing compassionate human services in the government. .

-    Proven altruistic disposition in providing exceptional social services that recognize and uplift the homeless and disadvantaged families and individuals into their rightful productive place in society, enabling the government to drive process efficiencies in meeting its social service objectives.

-    Detail-oriented, analytical and methodical with critical thinking to resolve professional relationship and social service issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Excellent people management and interpersonal communication skills that contain expectations, inspire confidence, performance excellence, and teamwork synergies across workforce diversity and multi-functional engagements.


Key Expertise


Operations Management

    Tactical & Operations Planning

    Social Service Administration

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Clients, Public, & Government)

    Case Management

    Program/Project Management


    Policies & Regulatory Compliance

    Time Management

    Staff Supervision & Training

    Records & Document Management


    Apps: POS, WMS

    Productivity Tools: MS Office (Word, Excel, & Outlook),

    Internet: Email/Webmail, Web Research, & Social Networking


Professional Experience


XXXXXXC Human Resources Administration Ÿ Xxxxxx, XXXXXX

Supervisor of Case Workers - Preventive Assistance Temporary Housing Unit Aug 2004 Present

    Supervise 30 case workers for a Homelessness Diversion Unit tasked with providing short-term family counseling and diversion services to prevent homelessness for its constituent client population.

    Process and interview applicants to assess risk factors for potential homelessness that may arise due to substance abuse, alcoholism, domestic violence, unemployment, eviction, fire or storm destruction.

    Provide housing solutions, conducting field visits to homes to review conditions; exploring housing options, gathering relevant information from extended family and employers, assisting participants with housing search services, and referring cases to the Rental Assistance Unit for processing EOSD packets.

    Collaborate with ACS, Adult Protective Services, Victims Services, and domestic violence advocates, in resolving social service cases, while referring clients with mental health issues such as clinical depression, bipolar disorder and suicidal ideation and basic necessity issues to sister agencies for counseling and healthcare intervention.

    Develop and execute procedures and forms to be accomplished by social service staff in making referrals, intervening with service agencies on behalf of clients, and collecting data for social service reports.

    Evaluate case worker performance, providing guidance in meeting organizational objectives. .

    Represent the Unit at meetings with groups and agencies in the absence of the Unit Supervisor level II.

Caseworker Jul 1997 Aug 1004

    Managed social service cases involving constituent individuals and families, providing expert counseling on housing options aimed at addressing homelessness, referring clients to the Salvation Army for out-of-state relocation, and assisting with Housing Court procedures and access to rent arrearage grants and other financial benefits.

    Interviewed homeless or at-risk constituents to explore short and long-term housing solutions, facilitating entry into emergency shelter programs as well as access to social benefits, and recommending appropriate service providers.

    Oversaw One Shot Deal and City-FEPS referrals, ensuring that sheltered and relocated families received financial assistance in food, childcare, employment training, storage fees, and furniture grants.

    Researched and provided workarounds on impediments to public assistance grants or rent subsidies to landlords.




M.A. in Counseling, PACE UNIVERSITY ▪ Pleasantville, XXXXXX (2003)

B.A. in Communication, ADELPHI UNIVERSITY Garden City, XXXXXX (1991)


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