Dedicated and accomplished Operations Leader with over 20 years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.

Operations Management Retail Store Industry Staff Management & Training Attention to Detail

Microsoft Office Suite Multi Unit Retail Management Vendor Management

Loss Prevention Standards P&L Management Merchandising New Store Opening & Remodels

  Direct day to day store management logistics within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Supervise a team of up to 50 employees which requires providing individualized coaching and guidance along with handling employee relations issues

  Consistently meet both sales and shrink goals, provide training to internal team members, and devise innovative operational strategies

  Improved perishable department sales by double-digits over a span of 18 months

  Led daily operations within a retail store environment which required supervising a team of up to 100 employees, handling merchandising, and monitoring store metrics

  Identified and resolved complex customer service issues, played a lead role in the remodel of the store, and consistently exceeded store goals

  Managed store logistics within a busy CVS Pharmacy which included oversight of over 20 employees throughout 2 departments

  Monitored an average of $100K in sales per week which required monitoring sales metrics and implementing innovative sales strategies

  Held various roles within the organization which included managing stores ranging from $100K to $400K in sales per week

  Acted as District Trainer for 3 years which required providing training to both hourly and management employees

  Handled human resources logistics which included the hiring and training of new team members in addition to handling employee relations issues