Sales ~ Customer Service

  Self-motivated, performance-driven professional with track record as a Top Sales Producer

  Able to identify and capitalize on customer/market needs to deliver customized presentations, steer persuasive negotiations, generate new business, and maximize sales production; talent for reaching and influencing key decisionmakers, with solid background in B2B sales

  Consistently focus on providing world-class service crucial to ensuring satisfaction, cultivating loyalty, retaining clients, and developing/growing existing accounts

  Dynamic communication and interpersonal relation skills instrumental to productively interfacing with customers, management team and peers

  Valuable experience in conducting market research using wide range of Internet-driven resources including Hoovers, Data Com and Reference USA as well as internal databases; technology savvy, with proficiency in MS Excel and Word along with Salesforce and Clarity

  Welcome commission incentive-based sales environment; Relocation Negotiable

OPC/Concierge, Diamond Resorts International-South Lake Tahoe, CA 2016-2017

  Awarded for high-volume sales production generated by effectively promoting and booking tours for resort sales presentations; researched database to generate owner and guest information

  Provided world-class service to resort guests, from coordinating outdoor activities and making event reservations to supplying expert recommendations based on up-to-date knowledge of all available resort activities and offering customized assistance

  Proficiently developed and produced end-of-day reports via Clarity database

Telesales Representative, Sterling Payment Technologies-Stateline, NV 2012-2015

  Specializing in B2B sales, effectively contacted and consulted with senior-level managers across broad industries to promote merchant services, demonstrate value-added selling points of company offerings and establish lucrative appointments for outside sales representatives

  Employed strategies ranging from cold calling from lead sheets to researching databases to identify company contact information; included use of Hoovers, Data Com and Reference USA resources

  Efficiently input and edited information in MS Excel spreadsheet; additionally set and managed appointments in Salesforce database as well as produced appointment solicitation and confirmation letters via MS Word and submitted to target contacts

Owner Referral Representative, Ridge Tahoe Resort-Stateline, NV 2011-2012

  Played vital role in driving revenue production by booking qualified tours for sales presentations of The Ridge Tahoe Resort; included researching databases, sending reservation letters to guests and formally inviting resort member contacts for complementary stay at resort

  Productively developed and submitted daily reports via Internet as well as updated and produced MS Excel spreadsheets; thoroughly documented all outgoing phone calls

Resort Host, Worldmark by Wyndham-Zephyr Cove, NV 2008-2009

  Actively booked tours for sales presentation of Worldmark by Wyndham as well as contacted guests to promote timeshare presentations and expertly responded to questions as key strategies for generating business revenue; comprehensively documented all outbound calls

  Proficiently prepared and submitted daily reports, updated and produced MS Excel spreadsheets and researched owner information

Liberal Arts Major, West Valley Junior College-Saratoga, CA