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Yyyyyy x. yyyyyy
xxxxxx La Verita Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx abc@xyz.com
Executive Profile
Dynamic and focused executive with proven expertise in international management xxxxxxired with a large-scale operations background
Able to effectively combine business, and financial skills with a nearly 20-year track record of managing progressive multi-million-dollar revenue and profit; translates corporate visions into action plans
Possesses deep analytics experience in utilizing data to devise strategies and innovations
Demonstrated record of problem solving, along with interpersonal communication and relationship building skills; able to achieve within time-sensitive environments
Fosters mutually beneficial global client relations in an effort to deliver the utmost in customer service
Adept as it relates to working with individuals and groups in cross-functional settings
Strengths include predictive analytics, big data, technology platforms, business model innovation, revenue cycle management, loyalty/value segmentation design, product development and support
seeking a Vice President role at a middle to large-sized comxxxxxxny; also open to a COO position at a global startup with a focus on using data to identify customer signals and develop comxxxxxxny-wide solutions
Selected Highlights
Served as a member of several high performer programs across all comxxxxxxnies in career chronology; awarded numerous honors and served as a key driver in the adoption of cutting-edge technology
Oversaw design and implementation of Diabetes Disease Management team with revenue exceeding $14MM; led cross-functional team that streamlined Medtronic Diabetes revenue cycle to save $10M annually (Medtronic)
Served in a key caxxxxxxcity in completing the Business Model Innovation program; earned a Star of Excellence Award (Medtronic)
Redesigned the KCI cash flow order to reduce annual bad debt by as much as $5M
Recognized $1.5M in net savings by improving the KCI commercial vac rental model output by 3.4 days
Served as an executive stakeholder in creating long-term technology strategic plans (XxxxxxyXxxxxxl/eBay, Inc.)
Negotiated senior executive approval in 2006 to fund two new buildings in North America and Europe (XxxxxxyXxxxxxl/eBay, Inc.); also managed two country launches and five localization projects in 2005
Oversaw the implementation of custom-developed Six Sigma processes that cut $300K in net annualized expenses (QVC)
Led the launch of QVC Jaxxxxxxn during the third quarter in 2003; also boosted accuracy levels of the QVC UK statistical modeling which saved the comxxxxxxny $175K each year
Used Six Sigma methods to increase direct marketing firm s revenue by $1.2M while minimizing AXXXXXXC net expense by $190K annually
- Proactively managed all aspects of caxxxxxxcity planning to support the largest financial virtual network in the United States (Bank of America)
Career Track
MEDTRONIC, PLC., Xxxxxx, XXXXXX 2011 - Present
Director, Predictive Analytics & Strategic Growth Platforms - Diabetes Division
Identify and develop growth platforms that fuel sustainable revenue and profit development
Formulate action plans to carve out pipelines for strategic platforms while simultaneously capitalizing and delivering on applicable near-term opportunities
Liaise with commercial teams to discover and prioritize technological opportunities that imxxxxxxct comxxxxxxny performance and adhere to customers and/or xxxxxxtients respective needs
Offer continual support for enterprise-wide business intelligence, data warehousing/visualization and additional technologies used to deliver information
Designed innovative hospital solutions that are now in use amongst sub-Saharan African populations
- Foster key strategic relationships with globally-recognized stakeholders, including Samsung, Salesforce.com and SAP
- Also developed a crucial and beneficial IBM Watson diabetes xxxxxxrtnership
KINETIC CONCEPTS, INC. (KCI), Xxxxxx, XXXXXX 2010 - 2011
Six Sigma Black Belt
Directed all Lean and Six Sigma projects facilitated within the KCI Advantage Center
Controlled a post-acute value stream for the KCI Active Healing Solutions business
Guided the comxxxxxxny s comprehensive execution of various process improvement through thorough training and mentorship efforts
Devised actions plans in order to decrease training costs and sharpen the delivery of strategic support across all internal dexxxxxxrtments
Yyyyyy x. yyyyyy
Xxxxxxge Two
XXXXXXYXXXXXXL/EBAY, INC., Various Locations 2004 - 2009
Director, Global End-to-End Customer Experience: Dublin, Ireland and Austin, XXXXXX, 2005 - 2009
Designed strategies for numerous customer services initiatives, including new country launches, offshore and near shore overflow strategies, eBay marketplace integration, quality assurance, risk, merchant support and channel integration efforts
Took on complete profit and loss responsibility for more than 6.5K internal and subcontracted agents
Drove a customer service segmentation strategy that touched on profit, value and loyalty models; also executed cutting-edge global customer service metrics
Provided onsite general management for an 800-person facility located in Dublin, Ireland; also led personnel located in Omaha, Vancouver, Shanghai and the Philippines
Arranged the design and implementation of programs that strongly focused on customer loyalty and value-based segmentation
Director, Global Operations Planning and Analysis: Omaha, NE, 2004 - 2005
Supervised the execution of internationally-reaching caxxxxxxcity planning; included tax incentives, brick-and-mortar solutions, as well as language caxxxxxxbilities
Singlehandedly guided expenditures for a $189M operational budget, used to back global XxxxxxyXxxxxxl risk mitigation, client service, merchant service, quality and training efforts, as well as fraud team functions
Coordinated workforce management team functions in three geographic hubs: Dublin, Shanghai and Omaha, NE
Leveraged the use of concurrent what if testing methods for multiple variables in order to create strategic solutions via the use of computer simulation models
Worked diligently to guarantee service availability and delivery of high-caliber global support for a group of approximately 105M users
ADDITIONAL EXPERIENCE
Director of Resource Planning, QVC, Inc., West Chester, XXXXXX, 2001 - 2004
Director of Workforce Simulation, AXXXXXXC Customer Service, Deerfield, IL, 2000 - 2001
Asst. Vice President, Direct Banking Optimization, Bank of America, Charlotte, NC, 1995 - 2000
Education & Credentials
Master of Arts, Organizational Management, Gonzaga University (Cum Laude)
Bachelor of Science, General Studies, North Xxxxxxrk University (Cum Laude)
Teaching Certificate, Mathematics, Southern Illinois University-Carbondale
Certification, Six Sigma Black Belt, GE Consultant
Certification, Statistical Process Control, SPCC
Certification, Call Center Auditor, Purdue University
Community Involvement
Executive Sponsor-Medtronic Women s Network ~ Board of Junior Achievement-South Xxxxxx
Board of FIRST Xxxxxx ~ JDRF ~ United Way
Yyyyyy x. yyyyyy
xxxxxx La Verita Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx abc@xyz.com
March 19, 2018
Hiring Agent Name
Title
Comxxxxxxny Name
Address
City/State/Zip Code
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) caxxxxxxcity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accomxxxxxxnying resume, my professional qualifications include the following accomplishments:
- I am a dynamic and focused international management professional with proven expertise in making an imxxxxxxct in each measured executive caxxxxxxcity I ve taken on.
- I consider myself exceptionally skilled in the areas of strategic planning, project management and revenue generation, among others. Additionally, I work hard to foster positive client relations in order to deliver quality customer care.
- As a professional, I have been a member of several high performer programs across all comxxxxxxnies within my impressive career chronology. For my efforts, I ve been honored with numerous accolades.
- With any role I take on, I make a point of it to act as as a key driver in the adoption of cutting-edge technology. I champion innovation and work to use it to drive more efficient and modernized operations.
- Outside of the diverse and impressive career history detailed on my resume, I also boast an impressive educational background. I have a Master of Arts in Organizational from that nationally-renowned Gonzaga University, from which I graduated Cum Laude. I earned the same honor upon completion of my B.S. degree from North Xxxxxxrk University.
- I also hold a Teaching Certificate in Mathematics, Six Sigma Black Belt Certification, as well as certification in the area of Statistical Process Control via SPCC. Furthermore, I am a Certified Call Center Auditor, a credential earned through studies at Purdue University.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Enc. Resume
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