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Yyyyyy x. yyyyyy

xxxxxx La Verita Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx


Executive Profile


         Dynamic and focused executive with proven expertise in international management xxxxxxired with a large-scale operations background

         Able to effectively combine business, and financial skills with a nearly 20-year track record of managing progressive multi-million-dollar revenue and profit; translates corporate visions into action plans

         Possesses deep analytics experience in utilizing data to devise strategies and innovations

         Demonstrated record of problem solving, along with interpersonal communication and relationship building skills; able to achieve within time-sensitive environments

         Fosters mutually beneficial global client relations in an effort to deliver the utmost in customer service

         Adept as it relates to working with individuals and groups in cross-functional settings

         Strengths include predictive analytics, big data, technology platforms, business model innovation, revenue cycle management, loyalty/value segmentation design, product development and support

         seeking a Vice President role at a middle to large-sized comxxxxxxny; also open to a COO position at a global startup with a focus on using data to identify customer signals and develop comxxxxxxny-wide solutions


Selected Highlights


         Served as a member of several high performer programs across all comxxxxxxnies in career chronology; awarded numerous honors and served as a key driver in the adoption of cutting-edge technology

         Oversaw design and implementation of Diabetes Disease Management team with revenue exceeding $14MM; led cross-functional team that streamlined Medtronic Diabetes revenue cycle to save $10M annually (Medtronic)

         Served in a key caxxxxxxcity in completing the Business Model Innovation program; earned a Star of Excellence Award (Medtronic)

         Redesigned the KCI cash flow order to reduce annual bad debt by as much as $5M

         Recognized $1.5M in net savings by improving the KCI commercial vac rental model output by 3.4 days

         Served as an executive stakeholder in creating long-term technology strategic plans (XxxxxxyXxxxxxl/eBay, Inc.)

         Negotiated senior executive approval in 2006 to fund two new buildings in North America and Europe (XxxxxxyXxxxxxl/eBay, Inc.); also managed two country launches and five localization projects in 2005

         Oversaw the implementation of custom-developed Six Sigma processes that cut $300K in net annualized expenses (QVC)

         Led the launch of QVC Jaxxxxxxn during the third quarter in 2003; also boosted accuracy levels of the QVC UK statistical modeling which saved the comxxxxxxny $175K each year

         Used Six Sigma methods to increase direct marketing firm s revenue by $1.2M while minimizing AXXXXXXC net expense by $190K annually

  • Proactively managed all aspects of caxxxxxxcity planning to support the largest financial virtual network in the United States (Bank of America)


Career Track



MEDTRONIC, PLC., Xxxxxx, XXXXXX 2011 - Present

Director, Predictive Analytics & Strategic Growth Platforms - Diabetes Division

         Identify and develop growth platforms that fuel sustainable revenue and profit development

         Formulate action plans to carve out pipelines for strategic platforms while simultaneously capitalizing and delivering on applicable near-term opportunities

         Liaise with commercial teams to discover and prioritize technological opportunities that imxxxxxxct comxxxxxxny performance and adhere to customers and/or xxxxxxtients respective needs

         Offer continual support for enterprise-wide business intelligence, data warehousing/visualization and additional technologies used to deliver information

         Designed innovative hospital solutions that are now in use amongst sub-Saharan African populations

  • Foster key strategic relationships with globally-recognized stakeholders, including Samsung, and SAP
  • Also developed a crucial and beneficial IBM Watson diabetes xxxxxxrtnership


KINETIC CONCEPTS, INC. (KCI), Xxxxxx, XXXXXX 2010 - 2011

Six Sigma Black Belt

         Directed all Lean and Six Sigma projects facilitated within the KCI Advantage Center

         Controlled a post-acute value stream for the KCI Active Healing Solutions business

         Guided the comxxxxxxny s comprehensive execution of various process improvement through thorough training and mentorship efforts

         Devised actions plans in order to decrease training costs and sharpen the delivery of strategic support across all internal dexxxxxxrtments

Yyyyyy x. yyyyyy

Xxxxxxge Two


XXXXXXYXXXXXXL/EBAY, INC., Various Locations 2004 - 2009

Director, Global End-to-End Customer Experience: Dublin, Ireland and Austin, XXXXXX, 2005 - 2009

         Designed strategies for numerous customer services initiatives, including new country launches, offshore and near shore overflow strategies, eBay marketplace integration, quality assurance, risk, merchant support and channel integration efforts

         Took on complete profit and loss responsibility for more than 6.5K internal and subcontracted agents

         Drove a customer service segmentation strategy that touched on profit, value and loyalty models; also executed cutting-edge global customer service metrics

         Provided onsite general management for an 800-person facility located in Dublin, Ireland; also led personnel located in Omaha, Vancouver, Shanghai and the Philippines

         Arranged the design and implementation of programs that strongly focused on customer loyalty and value-based segmentation


Director, Global Operations Planning and Analysis: Omaha, NE, 2004 - 2005

         Supervised the execution of internationally-reaching caxxxxxxcity planning; included tax incentives, brick-and-mortar solutions, as well as language caxxxxxxbilities

         Singlehandedly guided expenditures for a $189M operational budget, used to back global XxxxxxyXxxxxxl risk mitigation, client service, merchant service, quality and training efforts, as well as fraud team functions

         Coordinated workforce management team functions in three geographic hubs: Dublin, Shanghai and Omaha, NE

         Leveraged the use of concurrent what if testing methods for multiple variables in order to create strategic solutions via the use of computer simulation models

         Worked diligently to guarantee service availability and delivery of high-caliber global support for a group of approximately 105M users



         Director of Resource Planning, QVC, Inc., West Chester, XXXXXX, 2001 - 2004

         Director of Workforce Simulation, AXXXXXXC Customer Service, Deerfield, IL, 2000 - 2001

         Asst. Vice President, Direct Banking Optimization, Bank of America, Charlotte, NC, 1995 - 2000


Education & Credentials


Master of Arts, Organizational Management, Gonzaga University (Cum Laude)

Bachelor of Science, General Studies, North Xxxxxxrk University (Cum Laude)

Teaching Certificate, Mathematics, Southern Illinois University-Carbondale

Certification, Six Sigma Black Belt, GE Consultant

Certification, Statistical Process Control, SPCC

Certification, Call Center Auditor, Purdue University


Community Involvement


Executive Sponsor-Medtronic Women s Network ~ Board of Junior Achievement-South Xxxxxx

Board of FIRST Xxxxxx ~ JDRF ~ United Way






















Yyyyyy x. yyyyyy

xxxxxx La Verita Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx




March 19, 2018



Hiring Agent Name


Comxxxxxxny Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) caxxxxxxcity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accomxxxxxxnying resume, my professional qualifications include the following accomplishments:


  • I am a dynamic and focused international management professional with proven expertise in making an imxxxxxxct in each measured executive caxxxxxxcity I ve taken on.


  • I consider myself exceptionally skilled in the areas of strategic planning, project management and revenue generation, among others. Additionally, I work hard to foster positive client relations in order to deliver quality customer care.


  • As a professional, I have been a member of several high performer programs across all comxxxxxxnies within my impressive career chronology. For my efforts, I ve been honored with numerous accolades.


  • With any role I take on, I make a point of it to act as as a key driver in the adoption of cutting-edge technology. I champion innovation and work to use it to drive more efficient and modernized operations.


  • Outside of the diverse and impressive career history detailed on my resume, I also boast an impressive educational background. I have a Master of Arts in Organizational from that nationally-renowned Gonzaga University, from which I graduated Cum Laude. I earned the same honor upon completion of my B.S. degree from North Xxxxxxrk University.


  • I also hold a Teaching Certificate in Mathematics, Six Sigma Black Belt Certification, as well as certification in the area of Statistical Process Control via SPCC. Furthermore, I am a Certified Call Center Auditor, a credential earned through studies at Purdue University.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume



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