Work history of consistently exceeding job performance expectations.

  Stellar listening, verbal communixxxxxxtion and interpersonal skills to grow relationships with clients and colleagues.

  Proactive problem solver with a demonstrated ability to maintain customer loyalty by providing solutions.

  Solid analytixxxxxxl, time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with the Windows Operating System and Microsoft Word and Excel.

> New Business Development > Customer Service > Accounts Receivable

> Problem Solving > Xxxxxxll Center Operations > Collections

Valley Wholesale Drug Xxxxxx, XXXXXX Oct. 2013-Present

Inside Sales Representative (Mar. 2016-Present)

  Ranked as the No. 1 sales associate for eight straight months.

  Built and maintain relationships with prospective and existing customers to gain their trust, confidence and respect and secure their business.

  Demonstrate strong listening skills to understand the specific needs of potential and current clientele.

Accounts Receivable Specialist (Oct. 2013-Mar. 2016)

  Processed accounts receivable in an accurate, timely and efficient manner.

  Resolved valid or authorized deductions after entering adjusting entries.

  Fixed invalid or unauthorized deductions by adhering to pending deductions procedures.

  Posted customer payments after recording xxxxxxsh, check or credit xxxxxxrd transactions.

  Identified and resolved account discrepancies after securing information from sales, trade promotions, customer service departments and/or from customers.

Previously:

Accounts Receivable Specialist/Collections, BMD Galt, XXXXXX Apr. 2010-Oct. 2013

  Administered more than 214 accounts, including monitoring credit limits; daily bank deposits; preparing financial statements; running credit checks; and posting xxxxxxsh and payments to all vendor accounts.

  Telephoned customers with overdue balances in order to secure payment.

  Investigated and resolved billing account discrepancies.

Collections Specialist, West Asset Management Xxxxxx, XXXXXX Sept. 2008-Apr. 2010

  Excelled in an inbound/outbound xxxxxxll center environment, meeting required performance metrics.

  Built and maintained rapport with customers and colleagues to identify and resolve problems.

  Maintained diplomacy and tact to proactively provide solutions to customers.

Credit and Collections Manager, Family Lending Solutions Sacramento, XXXXXX June 2001-Sept. 2008

  Provided outstanding service to customers over the telephone in order to open new accounts.

  Worked closely with customers and sales representatives to resolve billing disputes.

  Performed service and collection activities for well-known banks and lenders across the U.S. and Mexico.

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I have a work history of consistently exceeding job performance expectations. I offer stellar listening, verbal communixxxxxxtion and interpersonal skills to grow relationships with clients and colleagues. I am also a proactive problem solver with a demonstrated ability to maintain customer loyalty by providing solutions. Additionally, I possess solid analytixxxxxxl, time management, attention to detail and organizational skills, including prioritizing tasks.

Since Oct. 2013, I have been employed by Valley Wholesale Drug. In my current role as an Inside Sales Representative, I ve ranked as the No. 1 sales associate for eight straight months. I ve built and maintained relationships with prospective and existing customers to gain their trust, confidence and respect and secure their business. I ve also demonstrated strong listening skills to understand the specific needs of potential and current clientele. Previously, as an Accounts Receivable Specialist, I processed accounts receivable in an accurate, timely and efficient manner. I also resolved valid or authorized deductions after entering adjusting entries, and fixed invalid or unauthorized deductions by adhering to pending deductions procedures. Additionally, I posted customer payments after recording xxxxxxsh, check or credit xxxxxxrd transactions. Furthermore, I identified and resolved account discrepancies after securing information from sales, trade promotions, customer service departments and/or from customers.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx