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Work history of consistently exceeding performance goals and building relationships with customers.
Excellent listening, verbal communication and interpersonal skills to work well with clients and colleagues.
Stellar time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with Microsoft Office Suite.
Lead Reservations Sales Agent, Crystal Springs Golf Resort Hamburg, NJ Mar. 2015-May 2016
Communicated effectively with prospective and existing customers over the telephone.
Built and maintained rapport to gain the trust, confidence and respect of key stakeholders.
Asked open-ended questions in order to identify specific needs and tailor customized solutions.
Persuaded callers to purchase rental units and other hospitality packages and promotions.
Outperformed expectations, converting leads at a rate of 50% or better every month.
Service Manager, Chipotle Mexican Grill Rockaway, NJ Oct. 2012-June 2013
Consistently promoted to positions of greater responsibility for exceeding performance objectives.
Earned two promotions within four months, starting as a member of the General Crew.
Demonstrated sound judgment when interviewing candidates and offering employment opportunities.
Hired and trained new employees on best practices of operations.
Maintained diplomacy and tact to satisfactorily identify and resolve problems in a favorable manner.
Sales Representative, Optimum Marketing State College, PA Jan. 2012-Apr. 2012
Showcased strong telephone communication skills while contacting customers.
Educated stakeholders about new products and subscriptions that would meet their specific needs.
Processed bills and payment information in an accurate, timely and efficient fashion.
Displayed a proven ability to work well independently as well as part of a team.
Bachelor of Business Administration (BBA), Marketing focus, Thomas Edison State College; still attending
Navis Qualified Agent Certified
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