Technology Professional

System Administration ~ Networking ~ Design ~ Programming ~ Web Development

Security ~ Field Support ~ Help Desk ~ Upgrades ~ Maintenance

  Over a decade of broad-scope technology background backed by credentials including:

  A+, HP, Lenovo, Dell, and Toshiba Certifications

  Web Development and Business Programming Diploma

  Solid experience in Active Directory, Windows XP-10, Microsoft Office, Hyper V and VMware mirage server; additional skills in LAN, WAN, TCP/IP, and Ports/Port Forwarding

  Proficient in setting up and administering systems, analyzing system logs, installing new hardware/software, adding/deleting user accounts, mapping network drives and printers, performing OS updates/patches, updating firmware, and maintaining performance of networks and PCs

  Effectively define, develop and deliver customized technology solutions; sharp needs assessment, analytical and troubleshooting skills

  Experienced in spearheading projects and providing technology services for major clients across wide range of industries; dynamic communication, interpersonal relation and customer service skills

  Strategically prioritize, coordinate and manage workflow/projects to maximize productivity, efficiency and use of time and resources in achieving aggressive deadlines and performance goals

  Valuable supporting experience in team leadership, purchasing/ordering, vendor relations, warranty/purchase payments processes, and assets management

Configuration Center/Engineering Associate, The Ergonomic Group-Westbury, NY 2005-Present

  Actively support small company in broad areas of operation as a collaborative team member;

  Assume leadership role in absence of managers, with accountability for strategically planning workload, delegating assignments and resolving related problems; additionally appointed emergency contact for customers

  As Administrator for HP, Lenovo and Dell technologies, assist field technicians in troubleshooting and resolving issues as well as work closely with vendors to source and purchase replacement parts or order repairs of non-conforming hardware

  Contribute technology expertise toward moving and setting up servers at new locations; set up imaging machines, set up and deploy wireless networks and build and configure medical carts; work extensively with Active Directory, Windows Xp-10, MS Office, Hyper V and VMware mirage server

  Routinely outsourced by company to service key clients including McKinsey, Canon, 1800 Flowers, Goldman Sachs, NY Blood, Partners Health Care, Steward Health, South Shore Hospital, State Street, BI, Con Edison, and Eversource, among others

  Outsourced projects have ranged from setting up computers/monitors/servers at new facilities, upgrading and configuring servers, including firmware updates and scripts, and providing onsite laptop repairs to designing totally mobile solutions incorporating technologies including laptops, tablets and wireless mobile network via Verizon MiFi, installing network interface cards and configuring RAID arrays as well as assisting technicians in securing parts and resolving complex hardware issues

  Proficiently manage warranty/purchase payments; provide accounting department with accruals and update on receipt of payments

  Entrusted with managing assets; label hardware and scan information into database for tracking

Web Development and Business Programming Diploma; 2002

The Chubb Institute-White Plains, NY

Date

Equinox Fitness

Address

City/State/Zip Code

Dear Hiring Manager:

I am extremely interested in being considered for the Systems Administrator position available with your organization, and am submitting my resume for review. IN advance, thank you for your time.

As demonstrated, I have specialized in technology since 2005 and offer extensive experience in systems and infrastructure management across a diverse range of platforms. I believe I am well qualified to lead and support your IT operations and engineering team in optimizing your business performance through technology-driven solutions. I excel in strategically planning, developing and steering projects, programs and workflow to meet critical deadlines and aggressive goals. In recognition of my technical expertise, dynamic leadership skills and talent for effectively interfacing with key decision makers and cross-functional teams, I have routinely been outsourced by my company to spearhead projects and provide technical direction, services and support for high-profile clients.

I have also played an integral role as a backup manager of operations and emergency contact for clients in absence of company executive/senior-level management and have consistently demonstrated a commitment to collaborative teamwork and company success in taking on a wide range of simultaneous responsibilities. In addition to my experience, my credentials include A+, HP, Lenovo, Dell, and Toshiba Certifications.

I am confident that I can deliver immediate and long-range results as a member of your team, and welcome the opportunity to interview with you at your earliest convenience. I look forward to your response.

Sincerely,

James Roach