Consistent proven track record of exceeding performance objectives and building rapport and trust.

  Experience gaining the trust, confidence and respect of key stakeholders, including training team members.

  Proficient with Salesforce; AS400/Provenir Loan Origination System; First Search; CUBS; Metro-net; and Genesis for DFS system; and PEGA.

Bank of America Merrill Lynch Greensboro, NC Aug. 2016-Present

Credit Services Representative II (Aug. 2016-Present)

Operations Specialist III (Dec. 2015-Aug 2016)

  Work with dealers in the automobile, recreational vehicle and marine industries.

  Offer retail loan financing as well as a full range of commercial banking services.

  Coordinate collateral booking while performing general maintenance of accounts, including data input, subsequent release of titles, process advance requests and payments submitted by dealers and auctions.

  Educate dealers about the Floor Plan Online web portal.

  Demonstrate a strong understanding of the Genesis for DFS system.

BB&T Greensboro, NC Sept. 2013-Mar. 2014

Quality Assurance/Loss Mitigation Project Analyst, Mortgage Servicing Department

  Analyzed client financial/income statements and supporting loan documents during the loan process.

  Implemented projects to enhance the ability to provide loss mitigation assistance to customers.

  Identified any gaps between the loss mitigation, bankruptcy, collections and foreclosure departments.

  Maintained knowledge of FHLMC, FNMA, FHA and VA rules and regulations.

  Utilized AS400/MSP (Mortgage Servicing Portal) and PEGA.

GM Financial Milxxxxxxukee, WI Mar. 2011-Feb. 2013

Senior Credit Analyst

  Communicated effectively with finance managers at automobile dealerships and other key stakeholders.

  Investigated credit information from loan applicants to determine the risk of extending credit.

  Approved or denied any extension of credit to potential customers, and ensured each loan xxxxxxs closed through the funding process.

  Leveraged Salesforce; AS400/Provenir Loan Origination System; and First Search.

Snap-on Credit 2005-2011

Account Manager (2005-2011)

  Achieved monthly and annual goals for managed franchisee accounts while promoting credit products.

  Trained, mentored and coached team members on best practices of operations.

  Ensured collection and repossession procedures adhered to the corporate policy.

  Retained customers, resolved delinquency issues and minimized losses.

Associate Account Manager (2006-2007)

  Led all front-end credit collection efforts, including reviewing customer inquiries regarding their invoices.

Transaction Coordinator/Customer Service (2005-2006)

  Assisted the Franchisee by documenting front-end credit processing in a call center environment.