Resume Writing ?
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At The Resume Writing Group, Inc.
This Resume Has Not Been Formatted
ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!
Yyyyyy x. yyyyyy
- 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ( (xxx-xxx-xxxx * abc@xyz.com
Call Center Management ▪ Customer Service Management
Qualifications Profile
Dynamic and efficiency-driven service and sales management professional with more than 10 years providing high-performance sales, customer service, contact center, team development, and operations management in the manufacturing, retail, and banking sectors.
- Ranked as Number One performing banker out of 450+ bankers based on all metrics for call center operations at the Huntington National Bank in 2013.
- Recipient of 9 Pinnacle Club monthly awards (Top 10%) in 2013, setting the Scorecard record of 125.44% and maxing out the highest possible score for all metric categories with 128.75% at the Huntington National Bank.
Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions to increase sales, and resolve professional relationship and complex customer service issues even under stress.
Key Expertise
Call Center Management (Inbound/Outbound)
Customer Service Management
Retail/Banking Sales Management
Sales Staff Development
Performance Management
Relationship Management (Customers & Stakeholders)
Technical
Productivity Tools: MS Office (Word, Excel, PowerPoint, & Outlook)
Professional Experience
Acorn Stairlifts, Inc. Orlando, FL
Regional Manager - Mid Atlantic, Midwest, Southwest, Central Region 2014 2017
Provided strategic and tactical direction in managing day-to-day operations of an inbound/outbound call center overseeing the performance of 13 managers and 150+ sales agents, reporting to and appraising the national sales director with progress of conversion and sales improvement plans that ultimately increased sales revenue and conversion in every assigned region.
Supervised sales force of 24 sales associates, closers and admin, developing and executing a comprehensive staff development roadmap involving sales workshops, managing performance evaluations, and instituting sales metrics for several campaigns measuring and improving performance of teams and managers.
Developed and executed conversion and performance improvement plans that yielded immediate increases in overall sales, identifying bottom performers and administering additional training to raise performance standards.
Initiated and implemented a performance recognition program for sales representatives that reduced attrition as well as hiring and training expenses, while uplifting morale to boost and maintain high productivity.
Served as "train the trainer", developing courses for the continuing education programs in developing managers.
Authored several telemarketing scripts for each product line and target market based on seasonal sales objectives.
Huntington National Bank Holland, MI
Team Sales Manager II 2011 2014
Managed banking sales operations involving first contact inquiries with the phone bank covering balance inquiries to disputes, online banking, loan calls, mortgage calls, credit card calls, sales calls as well as escalated calls.
Successfully transitioned new hires from service-trained to fully trained sales professionals using developmental programs involving weekly audits, call reviews, live monitoring & coaching, quality evaluations as well as supplemental training workshops.
Supervised a sales force of 2 alternating teams of 25 sales associates, 2 relief managers, and 2 supervisors for an inbound phone bank, coaching and assisting sales teams in meeting their specific sales goals, while conducting H.E.A.R. Me call audits, colleague OCR sessions, refund report coaching, scorecard metrics, team huddles, sales contests, skills/sales coaching, and escalated call resolution.
The Walking Company Kentwood, MI
Assistant Store Manager 2008 2011
Supervised a sales team of 6 sales associates in driving sales and managing P&L, inventory, merchandising and customer service for a world leader in retail footwear, developing and executing a comprehensive training program for new sales associates that ensured top sales performance and productivity within the shortest time possible.
Training & Certifications
Kantola Management Training Certificates, Online Courses
First Aid, AED, Bloodeborn Pathogens, & CPR certifications
<< Previous Back to Sitemap Next >>
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!