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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ email@example.com
IT Operations ￨ Strategic Analysis / Planning ￨ Team Building / Training ￨ Business Communications
System Administration ￨ Sales ￨ Consulting ￨ Computer Assembly / Repair / Upgrades ￨ Procurement
Enterprise Technologies ￨ Help Desk Management ￨ Server Administration ￨ Firewalls ￨ Virus Removal
Network Installations / Troubleshooting / Repair ￨ Remote Support Technologies ￨ Inventory Control
Project Management ￨ Network Security ￨ Budget Control ￨ Infrastructure Maintenance ￨ Schematics
Systems Integration ￨ Account Management ￨ Data Backup / Recovery ￨ Disaster Recovery ￨ Customer Service
Award-Winning IT Leader who makes sound decisions to reflect positively on multi-site IT operations in alignment with a company s vision, value, and goals, and who offers advanced knowledge of major software and hardware, networks, and brands. Top Performer who contributes solutions-centric critical thinking for insightful, change-oriented IT results while maintaining cutting-edge technical skills and up-to-date industry trends awareness. Visionary Professional who rises above IT / business challenges to achieve winning outcomes, including quickly adapting to evolving scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical executives, IT teams, and clients, and who leads peers by example and with ethics and integrity to optimize operations success while managing and completing small- and large-scale nationwide projects.
Career Highlights Include:
Completing 100+ large-scale projects in 90 days with a 100% rating.
Successfully co-designing the first liquid-cooled computer-powered supply.
Co-developing FluidXP+ brand of coolants that was sold at nationwide Micro Centers.
Receiving 100+ awards in the computer industry for computer design and configurations.
Achieving honor as PC Magazine s Editor s Choice and making WinList s Top 100 computers.
Reducing incidence of viruses by 100% by implementing office-wide virus and malware protection.
Achieving recognition as the first to use nanotechnology in coolants to create Non-Conductive Fluids.
Analyzing and creating configurations for packaged software to meet business / system requirements.
Cutting costs 25% by negotiating with vendors to obtain supplies, services, and equipment at low rates.
Building ACS Afterhours Management System s custom computer featured in Microsoft White Papers.
IT Desktop Support Level II
Capitalize on the opportunity to lead forward-thinking IT equipment support within a large-scale corporate environment, including handling all installations, moves, adds, and changes. Proactively track and resolve customer incidents and requests through ticketing tools, and troubleshoot and resolve hardware and software issues for Windows and Mac devices. Cost-effectively manage an inventory of IT assets, including performing asset auditing. Deliver Smart Hands support to assist support groups, including networking, server, and telecommunications teams. Restore and migrate comprehensive end user data. Ship, receive, and dispose of IT equipment as required. Execute and follow appropriate KB articles.
Actively participate in IT infrastructure special project teams.
Consistently achieve zero below-baseline results on items within the SLA.
Successfully close more IT task tickets since date of hire than any other multi-site peer.
Continually achieve the highest completion ratios with most surveys returned and highest rankings.
Strategically steered large-scale project initiatives for high-profile Walmart, Old Navy, Vonage, and IBM clients, among others, including delivering excellence in computer service and support for both home users and businesses; designing custom laptops, desktops, and servers; and providing onsite and remote troubleshooting.
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Page Two ￨ (xxx-xxx-xxxx ￨ firstname.lastname@example.org
Promptly resolved hardware and software, printing, installation, word processing, and email and operating systems issues for clients. Provided key data backup, recovery, and cloning for client computers; help desk support and hardware support for clients; and management of client networks and servers on a daily basis. Delivered afterhours support for applications and project efforts as required.
Provided webhosting to various customers websites.
Expertly installed systems software, including Microsoft OS.
Promptly resolved virus and malware issues with a 100% success rate.
Built, upgraded, and repaired custom computers, as well as major brands.
Developed new websites for customers using CMS WordPress and Joomla.
Provided integral Micros POS WS4 and WS5 E7 set up and programming efforts.
Reduced maintenance and repairs by modifying desktops and servers with liquid cooling.
General Manager ￨ Senior Technician
Utilized broad scope of industry knowledge toward expertly translating business goals, feature concepts, and customer needs into prioritized product requirements and use cases. Developed and managed high-volume databases, network accounts, and programs for specific department needs. Applied strong leadership talents toward mentoring and managing a solutions-centric help desk support team delivering end user support for customers, including resolving hardware and software, printing, installation, word processing, email and operating systems issues for clients. Set up staff workstations with PCs, Macs, telephones, and laptops, including repairing and replacing hardware and installing system software. Led targeted training on assembly and configuration of desktops, laptops, and servers; OEM OS installations; and repair and upgrade of computers. Built, upgraded, and repaired custom computers, as well as most major brands. Managed company parts inventories.
Seamlessly implemented new services into production.
Resolved virus and malware issues with a 100% success rate.
Developed profitable new advertising and marketing campaigns.
Ensured the proper release and maintenance of high-level systems.
Completed Microsoft, Intel, and AMD compliance courses for OEMs.
Comprehensively trained users on the proper use of hardware and software.
Maintained 99% uptime on company networks via careful preventative maintenance.
Tested and implemented new technology-based global projects, i.e. Fluid XP Liquid Cooling.
Continually built professional knowledge with attendance at shows, seminars, and conferences.
Associate s Degree in Computer Technology Control Data Institute of Technology, Chicago, IL
California State Electronics Repair License ￨ Intel Server Partner
NASBA Charter Member ￨ Whirlpool Sponsored Training for Appliance Repair
Microsoft Partner Certification (2013) ￨ Microsoft OEM System Builder Certification (2013)
Routers ￨ Switches ￨ cPanel ￨ DHCP ￨ DNS ￨ TCP / IP Routing
Windows 7 / 8 / 8.1 / 10 ￨ DOS ￨ XP ￨ Vista ￨ Micros POS E7 WS4 / WS5
Windows Server 2013 ￨ Windows Server up to 2008 R2 ￨ Microsoft Active Directory
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Intuit QuickBooks ￨ CMS WordPress ￨ Joomla
Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ email@example.com
Hiring Agent Name
I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.
To acquaint you with my background, I can offer proven talents in IT Operations, Team Building / Training, Project Management, Strategic Analysis / Planning, Systems Administration / Integration, Enterprise Technologies, Consulting, Account Management, Budget Control, Inventory Control, and Customer Service. I am also experienced in all facets of Network Security, Data Backup / Recovery, Disaster Recovery, Infrastructure Maintenance, Help Desk Management, Network Installations / Troubleshooting / Repair, and Remote Support Technologies, and consistently achieve winning project and / or task outcomes due to my superior skills in critical thinking, time management, work prioritization, and attention-to detail.
To complement this experience, note that I earned an Associate s Degree in Computer Technology from the Control Data Institute of Technology. I also attained Microsoft Partner Certification and Microsoft OEM System Builder Certification and, among other credentials, am noted as an NASBA Charter Member.
Within my current IT Desktop Support Level II role for Stefanini @ Braskem, I successfully lead forward-thinking IT equipment support within this large-scale, multi-site corporate environment, including handling all installations, moves, adds, and changes. During this time, I proactively track and resolve customer incidents and requests through ticketing tools, and troubleshoot and resolve hardware and software issues for Windows and Mac devices. Furthermore, I cost-effectively manage an inventory of IT assets, along with performing asset auditing, delivering Smart Hands support to assist support groups, and restoring and migrating end user data.
A sample of my achievements include:
Actively participating in IT infrastructure special project teams.
Consistently achieving zero below-baseline results on items within the SLA.
Successfully closing more IT task tickets since date of hire than any other multi-site peer.
Continually achieving the highest completion ratios with most surveys returned and highest rankings.
I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.
Yyyyyy x. yyyyyy
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