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Yyyyyy x. yyyyyy
- 104 Otto Hegman Ct Ÿ Xxxxxx, SC xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Sales Director
Qualifications Profile
Highly self-motivated and results-driven management professional with more than 31 years providing high-performance sales & marketing, customer service, and operations support in the telecommunications and technology retail industries.
Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities and demographics.
Key Expertise
Sales & Marketing Management
Marketing & Sales (Trad. & Online)
B2B/B2C Sales Management
Telecommunications Business Development
Territory Sales Administration
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Product Branding & Positioning
New Market Penetration Strategy Development & Execution
Marketing Communications
Business Management
Strategic Planning & Execution
Fiscal & Budget Management
Process/Workflow Improvement
Continuous Quality Improvement
Profitability Management
Negotiations & Diplomacy
Policies & Industry Regulatory Compliance
Staff Supervision & Training
Records & Document Management
MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Professional Experience
AT&T
Director of Sales of the National Channel GSC Nov 2013 Present
Provide strategic direction and leadership in managing channel sales and marketing with direct supervision over 4 Area Retail Sales Managers and 37 level one managers.
Manage/support sales operations in over 530 locations in GA and SC, developing and executing strategic plans and partnerships to maximize retailer and channel productivity.
Director of Sales of Indirect, National and D2D Jan 2011 Nov 2013
Responsible for direct Supervision of 7 Area Retail Sales Managers and 57 level one managers, providing strategic leadership in over 600 sales locations in the Carolinas.
Developed and executed strategic partnerships to maximize agent productivity working with cross functional groups to achieve sales targets and streamline wireless sales distribution.
Initiated and managed new non-exclusive wired distribution strategies in select markets.
Recognized D2D team as among the top 5 in country, while Indirect and National reached team top 10.
Director of Sales of Indirect Mar 2008 Jan 2011
Led and supervised 3 Area Retail Sales Managers in promoting and selling company products and services in over 100 dealer locations in the Carolinas. Ranked number 1 in the SE and 3rd in the country in 2009.
Acting Director of Sales Xxxxxx Dec 2007 Mar 2008
Led and supervised 3 Area Retail Sales Managers in driving sales performance of 21 retail locations in the Xxxxxx areas. Developed and executed strategic plans collaboration with area professionals.
Area Retail Sales Manager Apr 2003 Nov 2007
Managed 12 retail locations in the Eastern SC market, 9 retail locations in the Charlotte NC market, and 10 retail locations in the Western NC market, including the largest location in the Carolinas.
Improved sales metrics in 68 sales locations in 6 months and exceeded sales quotes by 10% to 432%.
Forged relationships with 3rd party channels and collaborated with cross-functional departments to resolve customer service concerns and issues.
Developed and executed sales strategies based on competitive analysis and sales forecasts.
Provided HR supported in staff recruitment and development, coordinating with HR for effective employee relations, performance reviews and conflict resolution.
Yyyyyy x. yyyyyy
- 104 Otto Hegman Ct Ÿ Xxxxxx, SC xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
AT&T (continued)
Area Business Sales Manager Nov 2002 Mar 2003
Managed a team of 14 B2B sales reps, 1 Data Specialist and 3 Support Specialists in meeting sales quotas and providing exceptional customer service to BellSouth, Bank of America and Wachovia accounts.
Market Manager/GM Jan Nov 2002
Managed and grew a market with over 325,000 customers, achieving 136% of quota during an 11-month tenure.
Business Sales Manager, Western NC Feb 1999 Jan 2002
Managed a team of 12 B2B sales reps and 3 Support Specialists.
Passed Access to Management Test for BellSouth to be promoted to this position.
Direct Sales Associate May 1997 Feb 1999
Implemented strategic sales plans that successfully promoted the launch of cellular equipment in the NC market.
Conducted daily cold calls to prospect potential new accounts and increase existing account base.
Circuit City
Sales Manager 1991 1997
Marshall Electric
Account Executive 1985 1991
Credentials
Professional Training/Certification
Targeted Selection Ÿ Social Styles Ÿ Managing Human Performance
P&L Management Ÿ MTP - Managing Through People Ÿ L&P - Loss & Prevention
P&L reports - Profit & Loss
Awards & Recognition
AT&T Summit Winner, 5 years
Circuit City Presidents club winner
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