Yyyyyy x. yyyyyy

         Dynamic and focused professional with proven expertise in making an impact in each measured customer service performance capacity

         Highly motivated and trustworthy, with the ability to exude patience and courtesy

         Excellent verbal and written, communication skills

         Strong time management, decision making, strategic planning, analysis, organization and interpersonal communication skills

         Fosters positive client relations in an effort to deliver the utmost in customer service

         Adept as it relates to cross-functional teamwork; comfortable working with individuals and groups across all organizational levels to delegate tasks effectively

         Passionate promoter of growth and success amongst employees and colleagues

         Demonstrated attention to detail and accuracy in completing all assigned tasks while simultaneously upholding organizational integrity

         Excellent working knowledge of Microsoft Office for PC and Mac, as well as all standard office equipment; able to swiftly master new processes and emerging technologies

         Exude solid sense of both integrity and commitment in working with customers and coworkers alike; keen ability to work well with challenging personalities respectfully and with dignity

         Respond positively to feedback; aim to make process improvements as needed to bolster levels of individual and company efficacy

         Now seeking a role that will allow for continued use and growth of talents

         Deliver phone support and reply to client emails as needed (Xxxxxx Bike Share)

         Leverage active listening to best understand customer needs so that informed decision are made to resolve issues quickly and effectively (Xxxxxx Bike Share)

         Spearhead corrective action to ensure that a high standard of service and level of customer satisfaction is maintained at all times (Xxxxxx Bike Share)

         Actively lend to team efficacy by taking on additional responsibilities need in order to complete essential functions (Xxxxxx Bike Share)

         Unremittingly evaluate and ascertain opportunities for personal and team growth (Xxxxxx Bike Share)

         Discussed incentive programs that benefit both IBC Branch employees and First Data Merchant Service personnel during weekly collaborative meetings

         Advocated on behalf of First Data and IBC to encourage a strong working relationship between the two that contributes to overall organizational success and cross-functional teamwork

         Ensured that each Front-end Department-Jewelry, Money Center, and Customer Service-was adequately staffed to drive smooth, seamless operations (Wal-Mart)

         Maintained the proper cash flow for each register, as well as in the Front-End Departments and Customer Service Manager Work Station (Wal-Mart)

Xxxxxx Bike Share 2012 - Present

Office Manager (2015 Present)

         Schedule meetings and appointments under the supervision of the Executive Director; includes arranging travel, organizing events and scheduling rides for external organizations

         Complete monthly reporting for sponsors, as well as both daily and monthly reporting for Executive Director review

         Supervise a driven and dedicated team of Customer Service Representatives; includes management of new hire orientation and training efforts

         Submit all payroll paperwork in a timely and accurate manner

         Liaise regularly and effectively with all external vendors and sponsors so as to foster positive working relationships

Customer Service Manager/Event Planner (2012 2015)

         Replied to phone and walk-in inquiries for community events and group rides; also process payments for the aforementioned both in person and via telephone

         Updated a daily log that detailed all verbal and written communication

         Interacted with clients to reply to program inquiries and/or their personal accounts, e.g. memberships, station locations, program costs and usage fees

         Discerned difficult and unusual situations as they arose

         Navigated B-Cycle s software program to make changes to customer accounts/profiles as needed; also updated text notifications and deployed them to all of the B-cycle stations

         Suggested developed modifications to existing procedures to heighten levels of understanding

Yyyyyy x. yyyyyy

IBC 2015

Merchant Services Coordinator

         Served as an intermediary between the company, its Merchant Services Provider, First Data, as well as customers with merchant services

         Investigated chargebacks and submitted documentation on behalf of all IBC branches, including daily reports for First Data and IBC personnel

         Led financial and statistical reporting efforts for review by IBC managers/executives and First Data Merchant Service managers/executives

         Drove suitable branding and accurate information delivery across all print, e-blast, internet and intranet peripherals; also fueled communication with clients to achieve positive resolution across each interaction

Wal-Mart Supercenter 2011 - 2012

Customer Service Manager (2012)

         Designated each Sales Associate to a checkout lane with the end goal of maintaining integrity across the schedule so that each break, lunch and shift ending is covered

         Monitored opening and closing lanes to ensure consistency in flow across all

         Audited at least six Sales Associates registers during assigned shift

         Offered courteous and personalized customer service to all patrons; efficiently replied to all questions and resolved conflicts as needed

         Completed all assigned tasks in full during assigned shift; also delivered aid to colleagues and managerial staff as needed

         Played a key role in interviewing and assessing the viability of potential new hires

Pharmacy Associate (2012)

         Welcomed all customers in a friendly, helpful and courteous manner; completed all transactions quickly and with the utmost in professionalism

         Always upheld a sense of composure and positivity in the face of stressful situations and circumstances

         Built an understanding of all relevant pharmacy procedures to ensure compliance with all applicable state and federal laws, as well as all Wal-Mart policies

         Assisted customers with both prescription and over-the-counter purchases; advised on product specifications and replied to all questions/concerns

         Maintained customer profile information at all times to guarantee accuracy of all customer profiles

         Actively supported Pharmacists and Pharmacy Technicians to minimize customer wait times and ensure a positive overall work flow; included sorting and organizing filled prescriptions

Sales Associate, Wal-Mart Supercenter, 2011 2012

Manager/Administrative Assistant, Victory Life Church/Duane Sheriff Ministries, 2003 2010

Bachelor of Arts, Sociology, Baylor University

Yyyyyy x. yyyyyy

March 19, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

• I am a dynamic and focused customer service expert and managerial professional with proven expertise in making an impact in each measured capacity I ve taken on. I consider myself exceptionally skilled in the areas of service delivery, time management and sales execution, among others. Additionally, I work hard to foster positive client relations in order to deliver quality customer care.

• As a professional in the customer service industry, I am adept in delivering personalized client care both in person and over the phone. Using my active listening skills, I aim to always provide my customers with a solution that fits their vocalized needs or addresses an expressed concern.

• My experience span across a variety of sectors. My diversity of expertise, paired with my unsurpassed work ethic, make me an ideal candidate for a variety of roles that call for a dedicated, hardworking and company-loyal applicant.

• I am comfortable in working with individuals and groups at all levels, both as an independent contributor and cross-functional team member.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume

Yyyyyy x. yyyyyy

March 19, 2018

Contact Name

Company Name

Address

City/State/Zip Code

Dear _____________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy