Award-winning retail management leader with experience managing more than 10 regional stores.

  Proven track record for turning around underperforming operations and exceeding sales objectives.

  Improved Net Promoter Score (NPS) at multiple locations, including for Toys R Us.

  Solid listening, verbal communication and interpersonal skills to build relationships with key stakeholders.

  Impeccable judgment, poise and professionalism to proactively identify and resolve problems.

  Excellent time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite, Adobe Suite and Inventory Management Systems.

> Customer Experience > Team Leadership > Safety Management

> Problem Solving > Interviewing & Hiring > Merchandising

> Inventory Control > Turnaround Management > Store Openings/Remodels

> Shrink Management > Staff Training > Profit & Loss

Toys R Us Mar. 2017-Present

District Manager, Xxxxxx & Kentucky Nashville, XXXXXX

  Manage 11 stores that generate $70 million in revenue and am on target to meet end 2017 projections.

  Improved customer service net promoter score (NPS) from 9.0 to 9.2.

  Lead a team of 400 employees and hired two store managers and six assistant managers.

Wal-Mart Oct. 2004-Feb. 2017

Market Manager Brooksville, FL (Feb. 2016-Feb. 2017)

  Managed 10 stores dispersed across four counties, from coastal Pinellas County to rural Citrus County.

  Led 4,500 associates and 130 salaried managers that generated $890 million in sales and $80 million profit.

  Exceeded sales and profit goals, finishing fiscal year 2016 with 6% sales comp growth and 10% in profit.

  Boosted employee engagement 15%, which was also 12 percent higher than the company average.

  Increased Clean Fast and Friendly score from 6.76 upon arrival to 8.92 upon exit.

  Reduced shrink to .3% and accidents by 7.7%.

Market Manager Alexandria, LA (Apr. 2014-Feb. 2016)

  Led nine stores and 4,000 associates dispersed across two states in college town or rural communities such as Alexandria, Natchitoches, Vidalia and Jena in Louisiana, as well as Natchez, Mississippi.

  Generated $770 million in annual sales and $65 million in profit, completing fiscal year 2015 with 2% percent sales comp growth and 3% in profit.

  Helped open a new store in 2014 and remodel another location in 2015.

  Boosted associate engagement and reduced turnover.

  Increased performance on clean fast friendly scores and lowered both shrink and accidents.

Toys R Us Mar. 2017-Present

Store Manager, Supercenter Baton Rouge, LA (Mar. 2013-Apr. 2014)

  Earned Best Turnaround Store and Store of the Year honors for leading a 220,000 square foot operation that generated $88 million in sales and $7 million in 2014 profit.

  Increased in store sales 5% while simultaneously lowering inventory by 3 million and shrink by 1.8%.

  Improved associate morale 33 percent on a survey even as the union tried to penetrate the organization.

Store Manager, Supercenter DeLand FL (June 2011-Mar. 2013)

  Helped negotiate with city and community leaders to open a 220,000 square foot neighborhood market.

  Generated $105 million in annual sales, with a profit of $11 million, while leading 550 employees.

  Recognized as a Top 50 Manager in 2012 by corporate headquarters.

Store Manager, Supercenter Jacksonville, FL (Mar. 2009-June 2011)

  Turned around what had traditionally been an underperforming location, achieving profitability in 2010.

  Recognized for Best Store Standards in the Northeast Region for lowering shrink from 1.9 million to 700,000, with store frequently used as a training hub for orienting new leadership and staff.

  Improved engagement of 330 employees to its highest point ever.

Co-Manager, Supercenter St. Augustine, FL (Jan. 2007-Mar. 2009)

  Earned the Co-Manager of the Year Award in 2007 and 2009 for exceptional performance, including creating a Buy Local initiative in which fresh produce and seafood was purchased in the community.

  Achieved $12 million in profit and led the 200,000 square foot store in the absence of the Store Manager.

Assistant Manager, Supercenter West Palm Beach, FL (Nov. 2005-Jan. 2007)

  Hired and trained all personnel and spearheaded opening of a new, 150,000 square foot Supercenter.

  Generated approximately $70 million in annual sales and led up 40 team members.

Customer Service Manager West Palm Beach, FL (Oct. 2004-Nov. 2005)

Walgreens Oct. 1998-Oct. 2004

Executive Assistant West Palm Beach, FL (Feb. 2000-Oct. 2004)

Assistant Manager West Palm Beach, FL (Oct. 1998-Feb. 2000)

Bachelor of Science (BS), General Studies, University of Chittagong Chittagong, Bangladesh

Leadership Certificate, Wal-mart Leadership Academy

Completed courses at Miami Dade College

Dear Hiring Manager,

With this letter, I wish to express my genuine interest in becoming your (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am an award-winning retail management leader with experience managing more than 10 regional stores. I have a proven track record for turning around underperforming operations and exceeding sales objectives as well as improvong Net Promoter Score (NPS) at multiple locations, including for Toys R Us. Among my achievements:

  Generated $770 million in annual sales and $65 million in profit, completing fiscal year 2015 with 2% percent sales comp growth and 3% in profit.

  Boosted employee engagement 15% at Wal-Mart, which was 12 percent higher than the company average.

  Increased Clean Fast and Friendly score from 6.76 upon arrival to 8.92 upon exit.

  Reduced shrink to .3% and accidents by 7.7%.

  Earned Best Turnaround Store and Store of the Year honors for leading a 220,000 square foot operation that generated $88 million in sales and $7 million in 2014 profit.

  Increased in store sales 5% while simultaneously lowering inventory by 3 million and shrink by 1.8%.

  Improved associate morale 33 percent on a survey even as the union tried to penetrate the organization.

  Helped negotiate with city and community leaders to open a 220,000 square foot neighborhood market.

  Recognized for Best Store Standards in the Northeast Region for lowering shrink from 1.9 million to 700,000, with store frequently used as a training hub for orienting new leadership and staff.

As your leader, you will find me committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx