Personable customer service professional with outstanding in person and telephone communication skills.

  Experience building rapport with key stakeholders to gain their trust, confidence and respect.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Demonstrated ability to work well independently as well as part of a team.

  Willing to travel and stand on feet for many consecutive hours.

Client Acquisition:

  Communicated effectively with prospective customers both in person and over the telephone.

  Showcased strong public speaking skills while encouraging prospective clients to achieve their goals.

  Played an integral role helping to acquire new clients by distributing marketing materials to prospects.

  Educated customers about a variety of products and services to meet their individual needs.

Client Retention:

  Demonstrated excellent follow up communication skills to retain customer accounts.

  Up-sold customers on new products and service by gaining their trust, confidence and respect.

  Showcased stellar listening, verbal communication and interpersonal skills to assist frustrated customers.

  Displayed diplomacy and tact to identify and resolve problems in order to maintain customer loyalty.

Marketing Manager, CMP Specialists 2012-2015

Manager, Marketing and Public Relations, InShape MD 2002-2012

Assistant Sales Manager, Chattanooga Funeral Home 1995-2002

Presenter/Motivational Speaker, InShape MD Atlanta, GA; completed 2011

Gaining through Leadership course Nashville, TN; completed 2007
Presenting Leadership and Management Seminar Atlanta, GA; completed 2005

Comforting Others through Difficult Times Seminar Chattanooga, TN; completed 2003

Society for the Prevention of Cruelty to Animals (SPCA)

Dear Hiring Manager:

I am currently seeking a challenging opportunity at your organization and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I am a personable customer service professional with outstanding in person and telephone communication skills. For example, I have experience building rapport with key stakeholders to gain their trust, confidence and respect. Additionally, I possess solid time management, attention to detail and organizational skills, including prioritizing tasks, as well as a demonstrated ability to work well independently as well as part of a team. Among my additional unique qualifications:

  Communicated effectively with prospective customers both in person and over the telephone.

  Showcased strong public speaking skills while encouraging prospective clients to achieve their goals.

  Educated customers about a variety of products and services to meet their individual needs.

  Demonstrated excellent follow up communication skills to retain customer accounts.

  Up-sold customers on new products and service by gaining their trust, confidence and respect.

  Displayed diplomacy and tact to identify and resolve problems in order to maintain customer loyalty.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx