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Yyyyyy x. yyyyyy

- 1234 Oak Grove Dr Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Customer Service Manager/ Supervisor (Non-Transport)

 

Qualifications Profile

 

    Self-motivated and results-driven management professional with more than 11years providing high-performance sales, customer service and operations support mostly in the real estate, and transport industries.

-    Proven dedication to process efficiencies in delivering outstanding customer service, improved productivity and cost advantages, harnessing communication skills in building sustainable working relationships with clients that enable the business to win and maintain a solid customer base in target markets.

-    Detail-oriented, analytical and methodical with critical thinking to resolve daily routine issues while identifying and acting on opportunities for process improvement.

    Versatile, flexible, and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Excellent people management and interpersonal communication skills that inspire customer confidence, while fostering teamwork synergies with colleagues in achieving shared commitments.

 

Professional Experience

 

Remax LegacyŸ Chino, CA

Real Estate Assistant Jun 2016 Present

    Provide administrative and clerical support to business executives, addressing phone requests for service information by sending standardized packages of information, resolving customer issues professionally, and handling internal and external correspondences, and prioritizing on

    Organize and conduct open houses, taking photos of properties for promotions and archiving in MLS and all websites.

    Ensure all photos represent the property favorably, enabling the business to market a portfolio of high-value residential and commercial properties.

    Build and maintain lasting professional relationships with customers to create a solid customer base and generate positive word-of-mouth promotions in the communities served.

 

MV Transportation Ÿ Barstow, CA

Senior Dispatcher Oct 2004 Aug 2013

    Managed daily routine operations in driver dispatching to assigned routes, supervising junior dispatchers to ensure route completion via the driver check-in process, and serving as backup supervisorial support for Route Supervisors.

    Managed route sheet documentation for pick-ups, ensuring same-day service on missed pick-ups by coordinating driver movement in the field, tracking driver locations in real time, and resolving driver performance issues or concerns to that enable seamless operations.

    Assigned routes and service tickets to appropriate drivers throughout the day and for the next day operations, resolving and closing service tickets each day, and documenting incidents and pertinent information from drivers for distribution to appropriate departments.

    Coordinated with maintenance shop personnel to attend to emergency road services as reported by drivers, and to ensure completion and turnaround of all vehicles under repair and scheduled maintenance.

    Regularly reviewed dispatch procedures to identify areas for improvement and recommended changed as needed.

    Provided HR support in recruiting, training, performance evaluation, and termination of drivers.

 

Education & Credentials

 

    B.S. in Psychology, KAPLAN UNIVERSITY (On-going)

    A.A.S. in Management, magna cum laude, BARSTOW COMMUNITY COLLEGE (2016)

 

Licensure

    Licensed in Real Estate, CA

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