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Yyyyyy x. yyyyyy

- 1419 Bull Run Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Business Administration QA Support HR Management (Manufacturing)


Qualifications Profile


    Self-assured and results-driven Master s degree holder in Business Administration, entrepreneur, and solutions provider in design and manufacturing operations, HR management, quality assurance, and customer service with a growing experience working with a banks, design consultants, a tobacco manufacturing plant, and a healthcare outreach company.

    Proven ability to plan, coordinate and direct projects, people and operations to achieve deliverables in accordance with specifications, quality standards, deadline expectations, and resources independently or in collaborative roles

    Detailed, meticulous, and well-organized with perseverance and focus in delivering or exceeding expected outcomes with or without supervision.

    Proven flexibility and adaptability to reach high productivity in new or fast-paced work engagements/situations.

    Effective interpersonal communication fiat and strong people management that bring diversity into adxxxxxxntage as a united front in achieving shared commitments.


Key Expertise

Business Operations Management

    Strategic Planning & Execution

    Customer Service Management

    Relationship Management (Clients, Vendors, & the Public)

    Total Quality Management

    Inventory Management

    Tactical & Operations Planning

    Fiscal & Budget Management

    Process/Workflow Improvement

    Inter-Office Coordination

    Production Planning & Control

    Concurrent Project Management

    Policies & Regulatory Compliance (i.e. OSHA, US-FDA/GMP, EEO, OFCCP, FLSA, ISO, etc.)

HR / Administration

    Strategic Human Capital Planning

    Personnel Administration

    Manpower Sourcing & Recruitment

    Performance Appraisal

    Career Development

    Staff Supervision & Training


    Corporate App: LexisNexis/Find Law Legal Research

    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook),

    Internet Apps: SharePoint Collaborative online App, Google Analytics


Professional Experience


Owner/Design Consultant, The Foley Treatment Ÿ Xxxxxx, XXXXXX Ÿ Maryland, D.C. Jan 2015 Present

    Interacted with clients in identifying and assessing client needs to create custom interior design solutions that address client taste, lifestyle and budgets.

    Develop, prepare and conduct client presentations that include color/materials swatches, rugs, wall art, floor plans and accessories, as well as mock-ups that ensure a convincing pitch for design approxxxxxxls.

    Determine and submit design price quotes, obtain relexxxxxxnt measurements for design placements, and process all forms and documentation needed to complete/finalize client orders.

    Oversee HR administration to support business requirements for staff recruitment, job placement, career development, performance management, employee relations, and termination/severance.

    Provide QA support throughout design engagement including aftersales support services.


Technician III/ Natural Work Team Facilitator, Philip Morris, USA Ÿ Xxxxxx, XXXXXX Aug 2006 Present

    Provided technical and QA support, conducting product testing inspections, maintaining item-specific data requirements, and addressing product related complaints received from customers.

    Served as production lead and natural work team facilitator, resolving issues, conducting safety and quality audits, and facilitating process improvement efforts in accordance with key parameters, performance metrics, strategies and business goals.

    Provided HR support in on-boarding new hires with focus on Quality Management Systems while leading user training classes on documentation and technical maintenance.

    Collaborated with vendors to address manufacturing and production requirements.

    Provided administrative support in processing and archiving technical records and documents following polices on document management and record retention.

    Served as subject matter expert providing guidance to junior staff in compliance management and process improvements that developed more efficient procedures, technical documentation, and database maintenance for operations personnel.





Yyyyyy x. yyyyyy

- 1419 Bull Run Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Health Outreach Specialist, Anthem Blue Cross/Blue Shield, Inc. Ÿ Indianapolis, IN 2005 2006

    Conducted health surveys in disease management, assessing and exxxxxxluating results in aide of developing healthcare programs and assisting medical research into therapeutic intervention strategies.

    Built and sustained professional relationships with insurance clients, providing assistance in tracking doctors orders and medical recommendations.

    Communicated persuasively with clients to enroll in nursing/healthcare programs that provide support in managing diagnosed diseases. Coached client members on proven ways to manage health risks.

    Assessed member compliance with medical treatment plans, identified barriers to compliance and coordinated resolutions that may involve referrals to local, state or federally funded programs.

    Studied and recommended process improvements and modifications to therapeutic intervention plans as needed.

    Built and sustained professional relationships with government and prixxxxxxte healthcare agencies identified in providing a seamless healthcare solution.

    Provided HR administrative support in processing volunteers and applicants, staff development, performance appraisal, and talent retention.


Credit Card Service Rep/Loan Retention Specialist Capital One bank Ÿ Xxxxxx, XXXXXX 2003 2005

    Provided outstanding customer service in processing and actixxxxxxting credit cards, handling loan applications, and addressing/resolving client issues that maintained customer loyalties and improved the customer experience around the bank s financial products and services.

    Presented and offered clients with several options in financial solutions that meet their business or personal needs.

    Educated and counseled clients on debt and credit management techniques that enable prompt settlements and maintenance of their standing in credit bureaus.

    Assisted HR in onboarding and mentoring new hires to enable a faster learning curve in providing customer service in assigned roles.


Education & Credentials



Ÿ M.S. in Management, (Expected: 2017)

Ÿ M.B.A. in Human Resource Management (2015)

Ÿ B.B.A. Concentration: Legal Studies, Minor: International Business, Summa cum-laude (2012)

Ÿ Associates of Business Administration/Summa cum-laude (2009)

PENN FOSTER, Diploma in Legal Research (2007)


Professional / Academic Affiliations & Community Involvement


    National Society of Collegiate Scholars Ÿ Veterans of Foreign Wars Petersburg, XXXXXX Chapter

    Red Cross Government Operations Liaison Ÿ Alpha Chi National College Honor Society

    Alpha Sigma Lambda National College Honor Society

    PMUSA Military Appreciation Committee/Reward and Recognition Committee

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