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Hospitality industry professional with outstanding listening, verbal communication and interpersonal skills.
Promoted to positions greater responsibility for providing outstanding service to guest and co-workers.
Worked for major hospitality brands such as Norwegian Cruise Lines, Subway and Buffalo Wild Wings.
Performed well in multiple roles, from Server/Waitress to Hostess to Cashier and more.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with hospitality Point of Sale (POS) systems.
Norwegian Cruise Lines Pride of America Sept. 2015-Present
Customer Service Specialist/Waitress (June 2016-Present)
Promoted a Waitress/Server position for excellent performance in prior role as Assistant Waiter.
Build and maintain rapport with guests to gain their trust, confidence and respect.
Educate guests about special menu items or prices and promotional-related opportunities.
Collaborate effectively with a diverse team of assistant waiters to ensure a great guest experience.
Assistant Waiter (Sept. 2015-June 2016)
Maintained a strong eye for detail overall presentation to ensure assigned stations were properly setup with the right amount of China, glassware, silverware and other utensils.
Showcased a proven ability to take direction from Waiter staff to meet or exceed guest expectations.
Demonstrated a solid ability to work well independently as well as part of a team.
Cashier, Levy Restaurants Milwaukee, WI Oct. 2014-Sept. 2015
Processed customer transactions in an accurate, timely and efficient manner.
Positively represented the company as customers paid their bills, asking if they enjoyed their experience.
Customer Service Associate, Hostess & Cashier, Buffalo Wild Wings Milwaukee, WI Sept. 2013-Sept. 2015
Performed in a variety of guest-facing roles at this popular, high-volume restaurant and sports bar.
Greeted customers with friendliness and enthusiasm and thanked each for their patronage.
Customer Service Associate and Cashier, Subway Milwaukee, WI Dec. 2012-June 2013
Displayed an outstanding ability to perform well in a fast-paced environment.
Worked in close quarters with a diverse team of colleagues to service customers in an efficient manner.
Studied at Alverno College Milwaukee, WI; Sept. 2010-May 2011
June 2010 Graduate, William Horlick High School Racine, WI
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