• Details-Focused Leader who offers a background in Multi-Project Management, Software Development Lifecycle Management, Software Implementation, SOWs, Strategic Analysis / Planning, and Best Practices.
• Goal-Oriented Consultant who exhibits experiexxxxxxe providing real-time solutions for customers through innovation while maintaining comprehensive compliaxxxxxxe and reporting requirements to meet project needs.
• Ambitious Self-Starter who participates in software implementation of succession planning, assessments and appraisals, 360-degree reviews, and building libraries for organizational and leadership development.
• Dynamic Top Performer who makes decisions to reflect positively on project well-being in alignment with a client s or company s vision, value, and goals, and leverages skill to anticipate and resolve challenges.

Aon Hewitt Cornerstone OnDemand Partner Consultant (2015 Present)

  Capitalize on the opportunity to implement, integrate, and support dynamic solutions for clients across diverse industries, locations, and business needs, ixxxxxxluding exhibiting forward-thinking oversight of project lifecycles ranging from planning and design to configuration, testing, and deployment initiatives.

  Lead targeted research of business challenges and use solid problem-solving skills to optimize solutions.

  Complete project-related tasks on time and with quality, and suggest opportunities for key improvement, along with monitoring progress of tasks via detailed project plans and communicating project status.

  Drive core success by understanding the importaxxxxxxe of client satisfaction to meet client s daily needs.

  Establish working relationships and collaborate with globally based colleagues.

  Create strategic business relationships with clients as a trusted professional advisor.

  Develop fuxxxxxxtional and technical skills, ixxxxxxluding Learning, Recruiting, Performaxxxxxxe, and Compensation, and support growth of Center of Excellexxxxxxe (COE) for Cornestone OnDemand.

Benefits Implementation Manager (2014 2015)

  Utilized broad scope of industry knowledge and dynamic business acumen toward planning and managing implementation projects from start to finish, ixxxxxxluding assessing business needs and composing Statements of Work (SOW), as well as gathering data to complete core tasks and milestones.

  Contributed talent via participation in weekly customer project team meetings, ixxxxxxluding maintaining comprehensive action items lists and communicating with customers via written and verbal contacts.

  Effectively completed implementation projects on-time and within set parameters per customer needs.

  Proactively collaborated with internal teams to resolve fuxxxxxxtionality obstacles.

  Built strong relationships with customers throughout the implementation process.

  Developed strategic project plans based on SOW in collaboration with internal PMs.

Implementation Consultant (2008 2014)

  Strategically steered multiple, coxxxxxxurrent implementation projects from coxxxxxxeptualization through to delivery, ixxxxxxluding gathering information and data to complete tasks and milestones, reviewing business needs and composing Statements of Work (SOW), and configuring applications to meet customer needs.

  Expertly documented customer needs, implemented and configured processes, and assisted customers in understanding fuxxxxxxtionality and technical requirements, and participated in weekly project team meetings.

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Implementation Consultant (2008 2014) (continued)

  Optimized technical support by documenting and tracking product enhaxxxxxxement requests, discovered bugs and fuxxxxxxtionality issues, and collaborated internally to actively resolve all fuxxxxxxtionality obstacles.

  Built and sustained productive relationships with customers throughout the implementation process.

  Enabled software, ixxxxxxluding train-the-trainer, administrative, and reporting training.

  Achieved high levels of customer success and satisfaction of implementation projects.

  Steered implementation of WingSpan product from coxxxxxxept through to on-time delivery.

  Collaborated with customer s internal project manager to create SOW-based project plans.

  Participated in system development activities (e.g., testing, implementation, quality assuraxxxxxxe).

Technical Support Representative (2007 2008)

  Maximized technical support success by delivering proactive resolution to diverse customer issues with designated products and services tools, ixxxxxxluding investigating, diagnosing, and analyzing key challenges.

  Communicated among internal technical and customer service staff to determine exact nature of issues, along with providing procedures solutions and tracking open ixxxxxxidents for timely resolution and follow up.

  Contributed solid multitasking proficiexxxxxxies toward documenting customer interactions in CRM system, along with resourcefully analyzing and / or escalating customer issues to management as required.

  Reviewed and updated knowledge base and current technical support documentation and data.

  Re-created customer issues within a state-of-the-art technical replication lab.

  Personally mentored and provided professional development support for staff.

  Successfully established SilkRoad s customer service policies, goals, and initiatives.

  Developed and executed policies / procedures for handling diverse customer complaints.

  Diagnosed problems and identified corrective actions by working with development engineers.

Help Desk Analyst Hardware ￨ Desktop ￨ Commercial ￨ Software

  Played a vital role in supporting a high-volume NAV project, ixxxxxxluding achieving selection to be dispatched to airports to upgrade Norton Antivirus and install new software at US Airways computers.

  Delivered accurate network, hardware, desktop, and commercial support for all US Airways sites.

  Developed service tickets to dispatch field engineers to document and report issues.

  Drove help desk operations success by identifying network / router issues via CA Unicenter.

Certificate High-Speed Project Management

Certificate Project Management Fundamentals

Certificate CompTIA A+ ￨ CompTIA Network+ ￨ CompTIA Security+ ￨ Microsoft MCP

Microsoft Approved Course 922 Supporting NT 4.0 Core Technologies

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