- 1875 Xxxxxx Ravine Rd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Bookkeeping ▪ Accounting

Qualifixxxxxxtions Profile

    Self-motivated and results-driven management professional with more than 12 years providing high-performance sales & marketing, customer service, accounting, operations management, and business development in the hospitality, insurance, telecommunixxxxxxtions, and matrimonial service sectors.

-    Proven dedixxxxxxtion to process efficiencies in back-office accounting for payables, receivables, and payroll administration, as well as maintaining client satisfaction and achieving sales and marketing objective that enable the business to exceed market performance expectation in telecoms, hospitality, and insurance businesses

-    Detail-oriented & analytixxxxxxl with critixxxxxxl thinking to resolve complex accounting and financial management issues, including customer service complaints within minimal timeframes.

    Excellent people management and communixxxxxxtion skills that inspire customer confidence while fostering teamwork synergies with colleagues and subordinates in achieving shared objectives.

Professional Experience

    Provide accounting support in managing vendor accounts in payables and receivables, generating weekly on demand checks, while ensuring compliance with accounting deadlines.

    Manage the financial department with responsibilities in budgeting and payroll administration, preparing company accounts and tax returns for audit, generating annual financial statements, processing semimonthly payroll checks for 200+ employees, and reporting on budget vs. actual variances in quarterly costing reports.

    Provide administrative support for online banking functions, handling internal and external mail functions, answering phones, scheduling client appointments, and maintaining confidential client files.

    Managed operations of the Ludhiana Branch supervising 10 Sales and Customer service subordinates on all aspects involving sales, customer service, renewals and retention, ensuring 100% monthly sales target achievement.

    Ensured service complaint resolution within standards timeframes to maintain customer business.

    Implemented marketing programs that enhanced brand awareness, promoting banking products that maintained client satisfaction in Premium and VIP Services, among others.

    Provided business consultancy services on sales and customer service for 5 Punjab and Sind Bank Branches in city and 2 Sultej Gramin Bank Branches in the suburbs, ensuring 100% compliance with Sales and Collections Target on monthly basis in respective Banks.

    Managed financial HNI portfolio with oversight on overall performance in sales, customer service, retention, account renewals, and revenue enhancement.

    Developed and executed marketing programs that improved brand awareness and reach.

    Built sustainable working relationships with clients by providing customized insurance products to meet their needs and resolving issues and complaints within standard timeframes to maintain client patronage.

    Managed entire showroom visibility in promoting mobile telecommunixxxxxxtions devices, maximizing productivity of 7 executives in meeting goals for sales, business development, and profitability, updating service packages & VAS tariff to assigned teams, while ensuring 100% compliance with monthly sales and collections targets.

    Responsible for stock management and documentation, waivers and adjustments, customer service and retention.

    Oversaw barring and unbarring activity; and monitored daily performance of CRE S in completing audits

    Supervised 10 CRE s in delivering customer service and retention in 7 periphery towns and zones, providing support to all Connect Xxxxxxre Executives through personal visits and online help, assisting walk-in customers with their purchases, and resolving esxxxxxxlated online complaints within standard timeframes.

    Prepared reports on Zonal CRM performance as part of the monthly CRM meet to review sales and marketing objectives, discuss issues, and implement remedial actions as needed.

    Provided HR support in developing and conducting staff training programs as a Trainer.

Eduxxxxxxtion & Credentials

M.B.A., SCDL Pune (2007-2009) | M.A., Punjab University (2007) | B.A., Punjab University (2005)