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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and experienced management professional with 15+ years of experience in high-stress environments along with a strong background within a variety of progressive managerial roles. Experienced in leading/developing cross-functional teams, managing complex background investigations, and monitoring performance/quality levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, suppliers, clients, and members of management.
Current SSBI-TS/SCI w/poli Clearance
Key Competencies
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Complex Data Analysis Staff Management Quality Assurance Strategy Development |
Problem Solving Performance Measurement Document Management Team Leadership |
Process Improvement Attention to Detail Training/Development Technical Writing
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Professional Experience
Omnisec International Investigations, Inc., Denver, CO April 2013-Present
Lead Background Investigator
- Direct several administrative operations within a fast-paced organization with a concentration on increasing efficiency and productivity
- Supervise a cross-functional team of 28 individuals which requires providing individualized coaching and feedback while simultaneously monitoring performance metrics
- Complete in-depth interviews as part of the background check process, verify references, review complex documents, and maintain databases
- Create comprehensive background reports which are aligned with customer specifications, schedule Investigator work assignments, and ensure timelines are met
USIS, Denver, CO October 2002-April 2013
Quality Control Associate (2009-2013)
- Coordinated day-to-day operations which include reviewing investigational reports in order to ensure quality along with ensuring reports contain accurate financial and background information
- Utilized superior communication and interpersonal abilities in order to foster positive rapport with Field Investigators, Record Searchers, Field Supervisors, and members of management
- Created in-depth technical documents which included instruction manuals and job aids which assisted Investigators with investigation requirements
Team Leader/Supervisor (2006-2009)
- Supervised a cross-functional team which consisted of both contract and full-time Investigators and required providing mentoring/training, implementing performance metrics, and setting expectations
- Developed both strategies and business plans for the Denver District which were concentrated on increasing revenue, improving investigation quality, and increasing client retention levels
- Analyzed past production performance in order to successfully create action plans while simultaneously diffusing difficult customer service issues
Additional roles with USIS include: Senior Field Investigator, 2002-2006
Education
Bachelor of Science, Business Administration
University of Northern Colorado, Greeley, CO
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