Trainer, manager and mentor with a consistent, proven track record of earning promotions to positions of greater responsibility for exceeding performance objectives while helping oversee daily operations.

  Outstanding listening, verbal communication and training skills to build relationships with key stakeholders and gain their trust, confidence and respect, including clients and colleagues.

  Sound judgment and a work history of proactively identifying and resolving problems in real time.

> Operations Management > Team Building > Compliance Management

> Staff Management > Interviewing/Hiring > Marketing & Advertising

> Client Relations > Staff Training > Continuous Improvement

Lindamood Bell Learning Processes May 2007-Present

Associate Center Director (May 2011-Present)

  Support the Center Director with ensuring smooth operations of three locations (Houston, Memphis and Los Angeles), as well as several seasonal learning clinic and satellite locations throughout the U.S.

  Manage clinicians, mentors and instructional pacers, interviewing candidates for employment opportunities; hiring associates that are an ideal fit; training team members; and conducting performance evaluations.

  Lead weekly meetings to review consultants client lesson plans and discuss any client concerns.

  Administer discipline or termination proceedings and work with the Regional Director to increase any salaries.

  Communicate effectively with clients/parents regarding performance, prognosis and recommendations.

  Work with the Center Director on issues pertaining to compliance; Clinician, Mentor and Instructional Pacer performance; and student response to instruction.

  Help develop and implement an annual marketing plan for permanent and seasonal learning centers.

  Review financial reports with the Center Director.

Educational Consultant (May 2010-May 2011)

  Planned and implemented individualized curriculum for students with various learning disabilities for two locations (Birmingham, AL and El Centro, CA).

  Diagnosed clients to help identify their learning potential, performance, prognosis and assistive prescription.

  Supported instructional pacers, the Center Director and Associate Center Director with improving performance.

  Trained and educated clinicians on best practices of teaching students and helping them retain knowledge.

  Built and maintained relationships with parents during weekly meetings to share updates on student progress.

Clinician/Mentor (May 2007-May 2010)

  Coached and supported colleagues in Atlanta, GA, Birmingham, AL and other learning centers in the U.S.

  Helped instructional pacers, consultants and the Associate Center Director/Center Director with enhancing the performance of clinicians.

  Observed clinicians servicing programs and demonstrating procedures, and provided tips for enhancement.

  Worked with clinicians to improve their skills and also conducted and scored diagnostic evaluations.

Omega Learning Center Aug. 2009-Apr. 2010

Beginning Spanish Language Tutor

  Developed and implemented a 10-month curriculum.

Master of Arts (MA), Journalism, University of Memphis; earned Dec. 2015

Bachelor of Arts (BA), Mass Communications, University of West Georgia; earned May 2010