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Yyyyyy x. yyyyyy

638 Davis Circle-Crown Point, IN 46307 abc@xyz.com

 

Results-driven leader with diverse business and management experience

backed by BS in Mathematics-Actuarial Science

 

Profile

 

  Track record of success in steering operations to optimize bottom-line performance

  Rapidly promoted to General Manager in recognition of dynamic leadership skills and sharp business acumen

  Led team to achieve Top Customer Satisfaction Ranking in Division

  Steered store to Most Profitable McDonalds in Northwest Indiana

  Comprehensive experience in business management spanning sales, customer service, human resources, inventory control, procurement, cash handling/management, and financial/P&L

  Excel in strategically prioritizing, planning, coordinating, and managing operations/workflow to optimize use of resources, boost productivity and efficiency, improve customer service levels, control costs, drive revenue growth, and maximize profitability

  Effective communication and interpersonal relation skills instrumental to productively interfacing with all business stakeholders

  Technology savvy, with proficiency in MS Office applications as well as JAVA programming; able to rapidly learn new systems, software and applications supporting employer operations

 

Professional Background

 

General Manager, McDonalds Restaurant-Crown Point, IN 2002-2011/2014-Present

  Launched career in 2002 while attending high school and continued to work with company throughout college prior to relocating; returned to Crown Point and rejoined company as Shift Manager in 2014, subsequently promoting to General Manager in 2015

  Steer full-scope operations spanning financial/P&L, cash management, human resources, sales, and customer service through inventory control and procurement along with corporate, internal and regulatory standards compliance

  Effectively hire, train, schedule, and supervise employees; conduct performance reviews and evaluate and determine pay rates

  Gather, analyze and report sales data vital to assessing store performance and defining future business strategies

 

Manager/Trainer, Cheeseburger in Paradise-Fishers, IN 2012-2013

  Contributed industry expertise along with dynamic leadership skills toward training and managing staff while concurrently providing world-class customer service as Bartender and Server

 

Trainer/Server, Scottys Brewhouse-Indianapolis, IN 2011-2012

  Provided quality staff training in policies, procedures and customer service; additionally processed and served orders

 

Merchandiser, 7up-Indianapolis, IN 2007

  Demonstrated solid workflow management skills, reliability and professional integrity by successfully merchandising brand in independent, unsupervised role

  Effectively consulted with store managers to secure critical sales display space

  Strategically managed inventory to maintain optimal stock levels and product mix based on real-time and projected sales trends; gained solid experience in supply chain management process

 

Education

 

BS, Mathematics w/focus on Actuarial Science; 2010

Indiana University Purdue University Indianapolis (IUPUI)

Undergraduate studies at Indiana University Northwest-Gary and Purdue University-Lafayette

 

Community Volunteering

 

Northwest Indiana Food Banks-in association with McDonalds

Methodist Hospital-Merrillville, IN

Junior Wresting Team-Crown Point, IN

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