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Yyyyyy x. yyyyyy
638 Davis Circle-Crown Point, IN 46307 abc@xyz.com
Results-driven leader with diverse business and management experience
backed by BS in Mathematics-Actuarial Science
Profile
Track record of success in steering operations to optimize bottom-line performance
Rapidly promoted to General Manager in recognition of dynamic leadership skills and sharp business acumen
Led team to achieve Top Customer Satisfaction Ranking in Division
Steered store to Most Profitable McDonalds in Northwest Indiana
Comprehensive experience in business management spanning sales, customer service, human resources, inventory control, procurement, cash handling/management, and financial/P&L
Excel in strategically prioritizing, planning, coordinating, and managing operations/workflow to optimize use of resources, boost productivity and efficiency, improve customer service levels, control costs, drive revenue growth, and maximize profitability
Effective communication and interpersonal relation skills instrumental to productively interfacing with all business stakeholders
Technology savvy, with proficiency in MS Office applications as well as JAVA programming; able to rapidly learn new systems, software and applications supporting employer operations
Professional Background
General Manager, McDonalds Restaurant-Crown Point, IN 2002-2011/2014-Present
Launched career in 2002 while attending high school and continued to work with company throughout college prior to relocating; returned to Crown Point and rejoined company as Shift Manager in 2014, subsequently promoting to General Manager in 2015
Steer full-scope operations spanning financial/P&L, cash management, human resources, sales, and customer service through inventory control and procurement along with corporate, internal and regulatory standards compliance
Effectively hire, train, schedule, and supervise employees; conduct performance reviews and evaluate and determine pay rates
Gather, analyze and report sales data vital to assessing store performance and defining future business strategies
Manager/Trainer, Cheeseburger in Paradise-Fishers, IN 2012-2013
Contributed industry expertise along with dynamic leadership skills toward training and managing staff while concurrently providing world-class customer service as Bartender and Server
Trainer/Server, Scottys Brewhouse-Indianapolis, IN 2011-2012
Provided quality staff training in policies, procedures and customer service; additionally processed and served orders
Merchandiser, 7up-Indianapolis, IN 2007
Demonstrated solid workflow management skills, reliability and professional integrity by successfully merchandising brand in independent, unsupervised role
Effectively consulted with store managers to secure critical sales display space
Strategically managed inventory to maintain optimal stock levels and product mix based on real-time and projected sales trends; gained solid experience in supply chain management process
Education
BS, Mathematics w/focus on Actuarial Science; 2010
Indiana University Purdue University Indianapolis (IUPUI)
Undergraduate studies at Indiana University Northwest-Gary and Purdue University-Lafayette
Community Volunteering
Northwest Indiana Food Banks-in association with McDonalds
Methodist Hospital-Merrillville, IN
Junior Wresting Team-Crown Point, IN
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