Driven, confident and high-performing professional with a strong background as it pertains to building and sustaining sound client relationships. Adept in expanding portfolios and executing programs centered on payment consulting and industry intelligence. Proven skill providing dynamic, efficient and cost-effective client solutions for clients. Ready to contribute to the success of an innovative, client-centered organization dedicated to employee growth.

Relationship Building | Business Development | Project management | Training & Development

Strategic Planning | Negotiations | Solution Development | Customer Retention | Interpersonal Communication

Client Advocacy | Teambuilding | Leadership | Process improvement | Attention to Detail | Organizational Skills

Time Management | Prioritization | Problem Solving | Critical Thinking | MS Office | Windows

         Directed the development of technical release relationships for all payment brands

         Actively supported announced changes to directionally align each with long-term strategies

         Designed and implemented support efforts for acquiring initiatives announced by traditional payment brands and debit networks

         Chaired forward-looking payment brand forums that focused on compliance and effective solutions designs

         Founded and launched an overall governance process for planning, prioritizing and executing payment brand changes

         Improved operational efficiency and boosted program engagement by driving significant and industrious organizational change

         Assessed and prioritized change initiatives; kept close working relationship with the Business Engineering Team as a result

         Worked collectively firm-wide to sync acquisitions and inquiries

         Efficaciously delivered support to a foremost global relationship with $49M in firm revenue

         Optimized key relationships with internal and external clients by applying solutions-focused, consultative approach toward ensuring attainment of goals

         Analyzed needs, consulted on contractual issues, tended holistically to technical matters and maximized new business opportunities as they arose

         Consulted with clients to identify current and future needs to devise solutions to improve revenue and usage

         Monitored client reports to examine revenue, product usage and payment processing KPI changes

         Handled account management operations across intricate company projects; guaranteed that new programs were implemented correctly and in favor of industry trends

         Skillfully supervised a four-person team of four Account Executives which involved managing client revenue that totaled $44M

         Effectively built credibility, established rapport and upheld continued communication within each of the teams respective client portfolios

         Skillfully led renegotiation and retention efforts with the aid of an Account Manager team, thus yielding ongoing relationship development and creation of long-term agreements

         Facilitated new hire on-boarding and training as well as continued mentoring of the Account Manager team

         Effectively and shrewdly renegotiated client contracts, which generated a noteworthy total revenue retention of $16M

         Oversaw a sizable client portfolio that yielded $26M in Chase revenue

         Proactively checked with clients to demonstrate Chase s value in order to most effectively note cost containment measures and operational enhancements

         Directed extensive individual in-person client meetings that called for a scheduled comprised of up to 50% travel annually

         Supervised the sales and service process for the Banking Center to best tend to customer needs and drive high satisfaction levels

         Managed a driven team of banking center personnel by encouraging them to visualize scenarios through the eyes of the customers in order to best serve them

         Created and delivered local staff training to guarantee that personnel stayed up to date on all company requirements and system enhancements

         Developed and presented on sales and promotional initiatives in an effort to meet or exceed set sales objectives

         Attained both quarterly and annual sales goals in new small business deposit, credit and cross-sell business services

         Partnered with new and current clients to generate their businesses growth by identifying and solving cash flow, receivables, liquidity and cost issues

Director, Relationship Management, Open Market, Inc., 2000-2002

Account Manager, Express Scripts, Inc. (ESI), 1999-2000

Senior Account Manager, Merck Medco Managed Care, 1994-1999

CAS Trainer, Merck Medco Managed Care, 1992-1994

Certified, Medical Assistant, National Education Center

Courses, Business Curriculum, Franklin Pierce University