Visionary leader possessing 10+ years of proven experience excelling in positions with increasing levels of responsibility.

         Consistently recognized for meeting and exceeding objectives within production-based environments.

         Regarded for the ability to identify and qualify potential candidates, critical to matching skills to the best opportunity and maintaining reputable understanding of client/candidate needs.

         Dynamic communication and leadership skills, critical to mentoring and coaching team members to significantly increase performance.

         Contributed extensively to exponential department growth; implemented staffing initiatives that increased number of employees from 30 to 200+ within a 12-month period (Lyft).

         Received highest agent NPS and agent engagement survey results among 12 teams (Lyft).

         Recognized in 2007 with President s Club Achievements, Top New Business Sales Award and Total Quality Award (LM Berry).

         Leveraged innovative strategies to handle online admissions and exceed budgeted goal by 300% (Delta Career Education Corporation).

         Maintained positive relationships with top 50 accounts throughout territory (US Healthworks).

         Succeeded in generating leads by conducting 100+ cold calls daily (Lincoln Culinary Institute).

         Managed recruitment team to achieve over 100% of budgeted goals for FY2015 and FY2016 (Delta Career Education Corporation).

Randstad USA, Nashville, TN 2017-Present

Staffing Manager

         Fulfill key staffing role, with associated duties including sourcing, candidate qualification and employee on boarding.

         Deliver the most qualified administrative, accounting / finance and customer service professionals within to a variety of positions nationwide.

         Resourcefully utilize recruiting databases, referrals, networking and strong relationship building skills to maintain and grow a solid pipeline of qualified professionals.

         Cultivate positive relationships with field partners, managers and team members, integral to efficient completion of daily operations.

         Strategically coordinate meetings with clients and Account Managers, set client expectations and provide consultation on practical staffing solutions.

         Utilize strong organizational skills to successfully manage human resource services, including background checks, payroll processing and handling on boarding documentation.

         Develop and implement strategic methods to mentor and train new associates.

         Successfully manage social media content to increase brand exposure and generate new leads.

Lyft, Nashville, TN 2016-2017

Critical Response Line Team Lead

         Assumed critical leadership position directing daily operations of 22 Front Line Agents responsible for a matrixed group of 160+ employees.

         Closely measured various metrics, including abandon %, conversion % and contact rate, within a fast-paced call center environment.

         Heavily involved in employee on boarding initiatives, including sourcing, identifying top talent and thoroughly vetting candidates.

         Designed and deployed highly effective training initiatives for newly hired and existing employees.

Delta Career Education Corporation, Monroe, LA 2013-2016

Director of Admissions

         Leveraged strong leadership abilities to oversee daily operations of 8 team members within admissions department.

         Closely monitored team performance and implemented individualized action plans to significantly increase productivity.

         Devised strategic plans to boost operational efficiency and maximize use of available resources.

         Maintained strict adherence to all company policies and regulations throughout daily operations.

US Healthworks, Nashville, TN 2012-2013 Regional Account Manager

         Exemplified top-notch interpersonal skills while significantly growing existing client base and cultivating positive relationships with prospective clients.

         Utilized excellent organizational abilities to facilitate all aspects of various types of events; promoted increased exposure throughout community.

Previous Positions:

Lincoln Culinary Institute, Nashville, TN; National Admission Representative 2010-2011

LM Berry Co. / AT&T- Nashville, TN; Advertising Account Executive / Mentor 2006-2008

Master of Organizational Leadership, Trevecca Nazarene University, Nashville, TN; 2017

Bachelor of Arts in Management and Human Relations, Trevecca Nazarene University, Nashville, TN; 2014

Who s Who Among Student s in American Colleges & Universities | Graduated Cum Laude