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Yyyyyy x. yyyyyy

- 8641 Leeland Archer Blvd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Customer Care ▪ Administration

(Public Schools, Immigration, Homeland Security)


Qualifications Profile


    Self-assured, dynamic, and results-driven professional with more than 19 years providing high-performance customer service, sales, and business operations management in the beauty care, child care, leisure, fitness industries.

-    Strong passion for delivering outstanding customer service, often going beyond service quality standards to create a totally satisfying customer experience that generate repeat business and word-of-mouth promotions.

-    Detail-oriented, analytical and methodical with critical thinking to strategize win-win solutions in addressing professional relationships and work issues even under stress.

    Proven xxxxxxexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise


Marketing & Sales

    Business Development

    Service Sales Management

    Customer Service Management

Business Operations

    Tactical & Operations Planning

    Beauty Care & Fitness Business Development

    Workout Regimen Design & Execution

    Day Care Operations Management

    Fiscal & Budget Management

    Process/Workxxxxxxow Improvement

    Relationship Management (Clients, Stakeholders, & the Public)

    Policies, Standards & Regulatory Compliance

    Program Management


    Personnel Administration

    Staff Supervision & Training

    Office & Staff Administration

    Team Building Dynamics

    Records & Document Management


    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet: Email/Webmail, Web Research, & Social Networking


Professional Experience


Anytime Fitness Xxxxxx, XXXXXX Wellness Educator Jan 2014 Present

    Provide marketing, administrative support, and customer service in developing and growing the business, developing and executing fitness classes, and driving new members to join the club.

    Serve as Cardio Kickboxing and Zumba Instructor, coordinating group exercises and personal training sessions.

    Interact with client members across diverse cultures in providing physical fitness regimens and dietary advice.


BIS M Salon & Spa Xxxxxx, XXXXXX Hair Designer Feb 2008 Present

    Provided beauty care salon services such as hairstyling, make up, nails, skin and waxing.

    Managed schedules, training classes, booking, customer service inventory, sales and payroll, while ensuring compliance with service quality standards, safe sanitary practices, salon opening and end-of-day closing operations.


Sunshine Day Care Xxxxxx, XXXXXX Business Owner Mar 2001 Apr 2006

    Provided strategic and tactical directions in managing daily business operations in caring for young children and interacting with their parents/guardians.

    Led a team of professionals tasked with marketing, bookkeeping, HR, payroll and customer services that involved teaching the children with highly engaging activities.

    Ensured compliance with service quality standards and company policies in developing a comfortable and safe environment for daily day care routines.

    Submitted weekly reports for approval on payment provided by DCF (4C).


Walt Disney Parks & Resorts Staff Mar 1997 Feb 2002


Education & Credentials


    Bachelor s degree in General Studies, VALENCIA COLLEGE Xxxxxx, XXXXXX (Expected 2019)

    Nutrition Diploma; Fitness & Wellness Certificate, ASHWORTH COLLEGE Norcross, GA  (2015)

Professional Training, Certifications & Licensure

    Superior Academy of Cosmetology, Charlotte, NC (2007). Licensed in NC.

    Technical School of Early Childhood Education, Xxxxxx, XXXXXX, Licensed in1998.


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