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- 8641 Leeland Archer Blvd Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Customer Care ▪ Administration
(Public Schools, Immigration, Homeland Security)
Self-assured, dynamic, and results-driven professional with more than 19 years providing high-performance customer service, sales, and business operations management in the beauty care, child care, leisure, fitness industries.
- Strong passion for delivering outstanding customer service, often going beyond service quality standards to create a totally satisfying customer experience that generate repeat business and word-of-mouth promotions.
- Detail-oriented, analytical and methodical with critical thinking to strategize win-win solutions in addressing professional relationships and work issues even under stress.
Proven xxxxxxexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Marketing & Sales
Service Sales Management
Customer Service Management
Tactical & Operations Planning
Beauty Care & Fitness Business Development
Workout Regimen Design & Execution
Day Care Operations Management
Fiscal & Budget Management
Relationship Management (Clients, Stakeholders, & the Public)
Policies, Standards & Regulatory Compliance
Staff Supervision & Training
Office & Staff Administration
Team Building Dynamics
Records & Document Management
Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Internet: Email/Webmail, Web Research, & Social Networking
Provide marketing, administrative support, and customer service in developing and growing the business, developing and executing fitness classes, and driving new members to join the club.
Serve as Cardio Kickboxing and Zumba Instructor, coordinating group exercises and personal training sessions.
Interact with client members across diverse cultures in providing physical fitness regimens and dietary advice.
Provided beauty care salon services such as hairstyling, make up, nails, skin and waxing.
Managed schedules, training classes, booking, customer service inventory, sales and payroll, while ensuring compliance with service quality standards, safe sanitary practices, salon opening and end-of-day closing operations.
Provided strategic and tactical directions in managing daily business operations in caring for young children and interacting with their parents/guardians.
Led a team of professionals tasked with marketing, bookkeeping, HR, payroll and customer services that involved teaching the children with highly engaging activities.
Ensured compliance with service quality standards and company policies in developing a comfortable and safe environment for daily day care routines.
Submitted weekly reports for approval on payment provided by DCF (4C).
Education & Credentials
Bachelor s degree in General Studies, VALENCIA COLLEGE Xxxxxx, XXXXXX (Expected 2019)
Nutrition Diploma; Fitness & Wellness Certificate, ASHWORTH COLLEGE Norcross, GA (2015)
Professional Training, Certifications & Licensure
Superior Academy of Cosmetology, Charlotte, NC (2007). Licensed in NC.
Technical School of Early Childhood Education, Xxxxxx, XXXXXX, Licensed in1998.
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