Dedicated and accomplished Strategic Leader with 18+ years of experience and a solid track record of achieving exceptional levels of productivity along with a demonstrated background in improving efficient business operations and handling complex technical issues. Equipped with significant technical abilities with experience in supporting system implementations and troubleshooting. Offer solid supervisory abilities with experience in leading large-scale projects, managing cross-functional teams, and implementing innovative processes.

Operations Management Team Leadership/Motivation Network Engineering Self-Motivated

Cisco Voice/Collaboration Wireless and Routing Switches Staff Development Systems Engineering

Software/Hardware Configuration System Deployments Strategy Alignment Disaster Planning

  Direct day to day technical functions within the organization with a concentration on supporting approximately 70 offices throughout the United States

  Support routers/switches, voice/video services, wireless services, remote monitoring, and OOB access in addition to assisting with minor technical troubleshooting

  Play a lead role in several technical projects which include office moves and acquisitions which include removing technical equipment, procuring new equipment, and completing installations

  Lead upgrading projects which includes researching, implementing, and configuring new hardware and software systems

  Coordinated various operational tasks with a focus on monitoring the internal infrastructure for the organization s sister company, Paytime Inc.

  Maintained a Cisco Unified Call Center Manager phone system, supported Microsoft Exchange Server, and oversaw various software systems such as SharePoint and Lync online

  Completed comprehensive research of new technologies which would reduce operational cost, manage large-scale system deployments, and supervise a team of 10 IT Specialists

  Acted as member of the helpdesk which included supporting the technical needs of over 400 users organization-wide along with supporting in-office IT needs for both Cincinnati and Columbus

  Successfully handled an update of over 50 applications throughout multiple offices, researched technical tools, and provided applications to mobile users

  Directed networking and IT functions within the organization which included installing and configuring servers and associated software within all branches

  Reviewed system performance and made appropriate enhancements, coached others on the appropriate usage of technical systems, and researched new hardware/software technologies

  Acted as Active Directory Administrator which required creating distribution groups, adding and/or deleting users, and monitoring security

  Oversaw the configuration and management of a WSUS server which completed server and PC updates, patches, and service packs

  Created the organization s disaster recovery plan, upgraded the internal email system, and handled new system rollouts

  Maintained a significant knowledge of Windows 2000 Server, Windows Server 2003, SQL Server, Exchange Server, DNS, DHCP, RRAS, and Cisco Call Manager 

  Managed networking and IT functions which included reviewing network diagnostics and identifying appropriate solutions

  Created and implemented disaster recovery procedures, designed data backup solutions, and led network design planning and acquisition functions

  Utilized superior communication abilities to maintain positive rapport with vendors in addition to completing detailed market research on new technology tools

Additional Professional Experience Includes: Quality Assurance Associate, Fidelity Investments (2003-2004), and Lead Transportation Security Screener, Transportation Security Administration (2002-2003)