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Yyyyyy x. yyyyyy

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Career Profile


Experienced Strategic Leader with several years of experience in operations/administrative roles along with a strong educational background. Experienced in designing and implementing innovative operational processes, identifying cost saving opportunities, and leading human resources operations. Equipped with a significant ability to support internal employee programs, manage large-scale databases, and track employee metrics.


Key Competencies


Operations Management Change Management Training/Development Financial Management

Hospitality Industry Human Resources Management Trend Analysis Talent Management

Process Improvement Strategic Planning Reserve, Opera, Micros, GroupMax/Passkey




Master of Science, Human Resource Management

University of Maryland, Adelphi, MD (In Progress)

Bachelor of Science, Communication Studies

Towson University, Towson, MD


Professional Experience

NFC Amenity Management, Washington, DC May 2017-Present


  Direct day to day operations within a fast-paced hospitality environment with a concentration on increasing productivity and customer satisfaction levels

  Instrumental in scheduling both deliveries and resident moves, coordinate Realtor/potential buyer visits, and check visitors in and out of the building

  Utilize superior communication abilities to build positive rapport with vendors, contractors, residents, and members of executive management


Park Hyatt Washington, Washington, DC March 2015-March 2017

Reservations Coordinator (2016-2017)

  Coordinated administrative functions within the organization which included processing reservations, tracking inventory, and generating no-show and wash history reports

  Supported the Director of Revenue as needed which centered on analyzing data, generating financial reports, completing forecasting, processing commissions, and maintaining revenue management systems

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Professional Experience Continued:

Park Hyatt Continued:

Operations Executive Assistant (2015-2016)

  Coordinated various operational tasks which included greeting incoming guests, assisting internal departments with events, and managing VIP guest satisfaction

  Supported the Director of Operations and Executive Chef with calendar management, scheduling, and inventory ordering

  Wrote responses to both Trip Advisor and Medallia surveys with a focus on increasing customer satisfaction and retention


Hyatt Regency Baltimore, Baltimore, MD April 2011-January 2014

Catering/Billing Coordinator

  Assisted in administrative tasks related to catering events which included reviewing charges, adjusting invoices, and receiving payment from customers

  Supported 2 Managers in the planning of over 100 large-scale social events/conventions along with maintaining customer database systems


Meeting Concierge Supervisor (2012-2013)

  Provided customers with a high level of support during both meetings and events which required completing meeting space checks and handling set-up logistics

  Supervised teams of service and banquet staff which required providing individualized coaching and training


Additional Roles with Hyatt Regency Includes: Administrative Assistant and Hostess/Waitress
















Yyyyyy x. yyyyyy

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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and operations roles experience in supporting executive staff members, supervising cross-functional teams, and implementing operational programs. In addition, I have strong experience in interacting positively with others, completing financial/data analysis, and training new staff members.


To complement my professional experience, I also possess stellar interpersonal and communication skills with a strong educational background which includes a Master of Science in Human Resources Management (In Progress)


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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