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Experienced Strategic Leader with several years of experience in operations/administrative roles along with a strong educational background. Experienced in designing and implementing innovative operational processes, identifying cost saving opportunities, and leading human resources operations. Equipped with a significant ability to support internal employee programs, manage large-scale databases, and track employee metrics.
Operations Management Change Management Training/Development Financial Management
Hospitality Industry Human Resources Management Trend Analysis Talent Management
Process Improvement Strategic Planning Reserve, Opera, Micros, GroupMax/Passkey
Direct day to day operations within a fast-paced hospitality environment with a concentration on increasing productivity and customer satisfaction levels
Instrumental in scheduling both deliveries and resident moves, coordinate Realtor/potential buyer visits, and check visitors in and out of the building
Utilize superior communication abilities to build positive rapport with vendors, contractors, residents, and members of executive management
Coordinated administrative functions within the organization which included processing reservations, tracking inventory, and generating no-show and wash history reports
Supported the Director of Revenue as needed which centered on analyzing data, generating financial reports, completing forecasting, processing commissions, and maintaining revenue management systems
Coordinated various operational tasks which included greeting incoming guests, assisting internal departments with events, and managing VIP guest satisfaction
Supported the Director of Operations and Executive Chef with calendar management, scheduling, and inventory ordering
Wrote responses to both Trip Advisor and Medallia surveys with a focus on increasing customer satisfaction and retention
Assisted in administrative tasks related to catering events which included reviewing charges, adjusting invoices, and receiving payment from customers
Supported 2 Managers in the planning of over 100 large-scale social events/conventions along with maintaining customer database systems
Provided customers with a high level of support during both meetings and events which required completing meeting space checks and handling set-up logistics
Supervised teams of service and banquet staff which required providing individualized coaching and training
Additional Roles with Hyatt Regency Includes: Administrative Assistant and Hostess/Waitress
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and operations roles experience in supporting executive staff members, supervising cross-functional teams, and implementing operational programs. In addition, I have strong experience in interacting positively with others, completing financial/data analysis, and training new staff members.
To complement my professional experience, I also possess stellar interpersonal and communication skills with a strong educational background which includes a Master of Science in Human Resources Management (In Progress)
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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