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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● Hxxx-xxx-xxxx / Cxxx-xxx-xxxx ●


IT Consultant

Service Delivery / Data Center Operations ~ Cloud Computing ~ Strategic Outsourcing

Project & Program Management ~ Team-Building & Leadership ~ Global IT Solution Development




  • Offer 20+ years of IT experience encompassing project leadership, infrastructure outsourcing, pre-sales consulting, subcontract management, business development, vendor management and client relations for industry leaders on a global scale.
  • Excel throughout the complete spectrum of project life cycle management including clarifying requirements, project planning, scheduling, cost control, documentation, team-building, progress reporting, and budget-compliant execution.
  • Significant skills in vendor relationship management with an emphasis on quality, responsiveness and reliability.
  • Equally strong business and technical acumen, with an outstanding blend of problem solving, planning, budgeting, customer service, and presentation skills.
  • Able to transparently collaborate with all levels of management, peers, clients and technical specialists to expedite project success and operational continuity throughout enterprise environment.

         Served as Subject Matter Expert on multifaceted projects and extremely well-versed in crafting influential SLAs, SOWs and RFP responses.


Selected Achievements


         Spearheaded complex, multi-year, customized solutions and associated cost cases for IBM Global Services including hardware & software consulting and PMO/program management support.

         Proficiently governed development of mid-range server environment as part of large-scale JP Morgan Chase engagement involving 15,000 servers and spanning 47 countries.

         For Department of Justice, established a Network Operations Center in Boulder, Colorado to enhance network communications for U.S. Custom Border Patrol.

         Championed strategic outsourcing engagement ( Marsh McLennan ) that resulted in $50M contract win for IBM.

         Orchestrated data center reconstruction and infrastructure design of IBM Manassas data center to facilitate smooth Amtrak system migration from Philadelphia, Pennsylvania to Manassas.

         Commanded 36-person IBM Global Services team operating out of a 50,000 sq.ft. data center and a 15,000 sq.ft. DoD data center, including performance plans, coaching, evaluations, and career development plans.


Professional Experience


AEEC (client: FEMA), Washington, DC, 2014 to Present

Requirements Manager

         Thoroughly interview stakeholders and determine requirements to migrate data from FEMA s current acquisition system (AAMS) to PRISM 7.2.

         Convey requirements to development teams throughout software lifecycle to successfully meet project deliverables.

         Execute test cases to validate quality expectations and facilitate user training in new solution.


Self-employed, various clients, 2009 to 2014

Independent IT Consultant

         Merged exceptional talents in proposal writing, pre-sales consulting, negotiating, and closing to secure contracts for broad-based IT projects with commercial and government client base.


Continued ►



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IBM Global Services, 1998 to 2008

Certified Consulting Technical Solutions Manager

         Steadily advanced through a series of promotions to oversee global project management for strategically outsourced engagements encompassing solution development, schedules, deliverables, and team performance.

         Aligned and mobilized multinational, multidisciplinary teams of 20+ SMEs for complex engagements.

         Masterminded multimillion dollar technical solutions for major customers such as AT&T ($4B), AstraZeneca ($1.7B), JP Morgan Chase ($5.5B), and Department of Justice ($350M).


Technical Solutions Manager

         Conducted client needs assessments and formulated proactive and strategic outsourcing technical solutions.

         Leveraged internal and external offerings, services, resources, and technology to accomplish complex, multi-year, customized solutions.

         Demonstrated outstanding interpersonal skills in coaching, mentoring, and empowering newly hired Technical Solutions Managers in all business and technical processes, procedures, practices and protocol.


IBM Global Services, 1997

Project Manager

         Directed, motivated, mentored, coached and coordinated teams of between 10 and 15 for large projects with full accountability for performance, cost, scope, schedules, quality, contracts, vendors, and client relations.

         Steered seamless consolidation of three Ameritech primary data centers requiring flawless coordination of equipment transportation and relocation, inventory and asset management, and site decommissioning.


IBM Global Services, 1994 to 1996

Senior Manager, Information Systems / Service Delivery Operations

         Promoted to manage overall IT site support services and delivery strategies across all business units.

         Employed sharp analytical skills to swiftly resolve issues, identify long-range targets, and provide expert advice and counsel to department leadership and peers.

         Managed 30+ personnel spanning engineers, programmers, DBAs, developers, support staff, and account executives in successfully delivering highly visible services.

         Guided overall service delivery to Loral Federal Systems with a constant focus on business continuity, especially throughout transition of systems from Manassas, Virginia to a data center in St. Louis, Missouri.

         Joined forces with site facility management and executive leadership to control physical security, system security, data transmission, planning, system management controls, compliance and other critical business processes.


Prior background includes role as Manager of Service Delivery Data Center Operations, IBM Global Services.


Education & Credentials


Diploma in Information Systems / Computer Operations, Temple Institute, Washington, DC

Certified Consulting Technical Solutions Manager

Certified Multinational Project Manager


Professional Development:


Project Management Boot Camp, IT Service Management, Global Resourcing, Proposal Development, Negotiations and Contracts, Pricing, Solutions Selling, Signature Selling, Information Technology Infrastructure Library (ITIL), Professional Development Program (Tiers I, II and III), Lean Six Sigma, IBM Management Program, Empowerment, Teamwork




Operating Platforms: z/OS, z/VM, Linux, MVS, VM, UNIX, Windows NT

Software: Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio), SharePoint, PRISM 7.2, Lotus Smart Suite

Hardware: IBM Mainframe Systems Z9/Z10, IBM iSeries, pSeries, xSeries and Blade Servers


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● Hxxx-xxx-xxxx / Cxxx-xxx-xxxx ●




















I am currently seeking a senior-level career opportunity in IT consulting and am submitting my resume for your review. In advance, thank you for your time and consideration.


I am an IBM-Certified Consulting Technical Solutions Manager with considerable expertise in project management, proficiency in IT service delivery, and proven success in controlling critical project budgets and schedules. My extensive experience across needs assessments, solution development, and risk management capacities certainly indicates my versatility and ability to drive transformations in any environment. For instance, I am currently identifying and communicating the requirements to migrate data from FEMA s current acquisition system to a new system, and delivering associated training and documentation to end users to optimize the transition. I ve also completed countless engagements for billion dollar organizations requiring unified communication and cooperation with stakeholders from all cultural backgrounds. To complement these qualifications, I offer exemplary analytical, organizational, and staff management skills which are imperative as an IT Consultant.

As a proactive contributor to your organization, you will find me to be a stellar leader committed to supporting you in achieving your objectives through superior technical acumen and team-building expertise. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy









Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● Hxxx-xxx-xxxx / Cxxx-xxx-xxxx ●




















Dear _______________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the IT Consultant position currently available with (INSERT NAME OF CONSULTING FIRM). Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me to be an integral participant in achieving your goals.


As discussed, I am highly accomplished professional eager to launch a successful career as a dedicated member of your team. I believe you will find my dynamic (LIST A FEW SKILLS OR QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.






Yyyyyy x. yyyyyy

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