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Yyyyyy x. yyyyyy

xxx-xxx-xxxx |


Profile of Qualifications


  • Results-driven IT Manager with 15+ years of experience directing technical operations.
  • Skilled in implementing highly effective strategies to substantially increase efficiency throughout day to day activities.
  • Expert level experience providing technical support to end users, maintaining overall connectivity and ensuring safety / security.
  • Dynamic leadership, organizational and analytical problem-solving skills.


Key Areas of Expertise


  Operations Management

   Network Administration

   RPMS Clinical Packages


  Technical Support

   Network Security


  Database Development

  Process Improvement

  Disaster Recovery


Professional Synopsis


Pleasant Point Health Center Perry, Maine 2001-Present Information Systems Manager

  • Leverage expert level technical skills to directly support systems, perform maintenance / troubleshooting and ensure overall network connectivity.
  • Implement highly effective methods to ensure safety / security across network.
  • Streamline process improvement initiatives to significantly increase efficiency across all IT operations.
  • Utilize strong organizational abilities to successfully coordinate purchasing for hardware, software and supplies.
  • Contribute to increasing overall quality of patient care by thoroughly analyzing reports outlining specific health issues.
  • Maintain all components of user accounts on network and within system.
  • Responsible for installing / maintaining hardware, software, switches and servers.
  • Demonstrate excellent communication skills while forming positive relationships with vendors and solution providers.

Key Achievements:

  • Fulfilled key role as Site Manager for Resource and Patient Management System (RPMS); successfully maintained RPMS functions and ensured total accessibility.
  • Assumed position as Clinical Applications Coordinator (CAC) for all RPMS and electronic health record (HER) applications; delivered quality support to end users.
  • Steered various special projects to an on-time completion; oversaw VoIP phone installation, pharmacy system, security camera implementation and proximity door entry access control system.


Previous Positions:

Ellen Angel Architect Eastport, Maine; Executive Assistant 2000-2001

Washington County Technical College, Calais, Maine; Computer Lab Technician 2000


Education & Professional Development


Bachelor of Science in Business Administration, Major: Management, Minor: Computer Applications

Cum Laude, University of Maine at Machias

Associate of Applied Science, Specialization: Computer Support & Networking

Honors, Washington County Technical College, Calais, Maine

Associate of Science in Business Information Systems

Honors, University of Maine at Machias

Computer Support Specialist Certificate

Washington County Technical College, Calais, Maine

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