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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● firstname.lastname@example.org
File Management ~ Customer Service ~
Adept at data gathering and analysis, interfacing with attorneys, and maintaining large volume of files.
Possess strong blend of administrative, research, technical, and communication skills.
Courteous, compassionate, tactful, and offer considerable legal acumen.
Able to initiate and maintain positive and cooperative relationships with insureds, claimants, attorneys, and insurance professionals.
Highly appreciated for collaborative work approach, adaptability, and initiative.
Accuracy-driven and committed to delivering quality results in all endeavors.
Confident and highly regarded for integrity and commitment to confidentiality.
Express Oil Change, Trussville, AL, 2010 to Present
Spearhead full-scope daily operations including customer service management, quality assurance, staff scheduling, financial administration, facility opening & closing, and inventory control.
Coach, mentor, schedule, evaluate, and motivate cohesive team of technicians in providing express routine auto maintenance service.
Crawford & Company, Birmingham, AL, 2009 to 2010
Catastrophe Claims Adjuster (temporary)
Methodically assessed property damage resulting from severe hailstorms, computed estimates, and served as primary point of contact for policyholders.
Seamlessly and diplomatically liaised between customers and administration on issues related to severity of damage, settlements, and payment timeframes.
Alfa Insurance Companies, Decatur, AL, 2002 to 2009
Processed auto, property, and personal injury claims throughout complete lifecycle; interviewed insureds, claimants and witnesses, inspected and photographed accident sites, quantified losses, compiled comprehensive reports, and determined coverage levels.
Knowledgably negotiated settlements with attorneys and opposing insurance companies, processed subrogation, and systematically facilitated timely payments on initial inspections.
Decisively arranged direct repair activities with auto service centers and orchestrated salvage processing when required.
Deployed to coastal areas during natural disasters and independently steered adjusting services for category F4 tornado as well as multiple other weather-related catastrophes.
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Farmer s Insurance Group, Decatur, AL, 1999 to 2002
Senior Claims Adjuster
Shepherded auto insurance claims throughout life cycle including liability investigations, settlement negotiations, salvage processing, and subrogation.
Strategically defined and implemented pragmatic fleet pricing strategies to considerably lower fuel costs.
Chosen and awarded as Claims Adjuster of the Quarter for Q1/2001.
C&W Service Center, Hoover, AL, 1995 to 1999
Governed all facets of service operations such as devising staff schedules, delegating assignments, procuring capital equipment, forecasting inventory needs, conducting cost-benefit analysis, and ensuring rigorous budget compliance.
Supervised, directed, and motivated 10 automotive service technicians and tow truck drivers in delivering exemplary customer service.
Resourcefully secured fleet accounts and identified new corporate business opportunities to expand customer base by 20%.
Balch & Bingham, LLP, Birmingham, AL, 1993 to 1995
Efficiently coordinated and supervised team of six couriers in delivery of subpoenas and other critical legal documents for one of Alabama s largest legal firms comprising 100+ attorneys.
Prior background includes service with United States Marine Corps
B.S., Public Administration, Auburn University, Auburn, AL
Law Studies, Birmingham School of Law, Birmingham, AL
Alabama State Claims Adjuster License
Associate in Claims, Insurance Institute of America
Property Loss Adjusting
Auto Claims Adjusting
I-CAR Gold Certification
Microsoft Office Suite, Xactimate, Simsol, Pathways
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