Yyyyyy x. yyyyyy

721 Fallsgrove Drive, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Testing ~ Training ~ Project Leadership ~ Change Management ~ Consulting

• Excel at training plan development and instructional design utilizing a broad scope of formats (i.e. instructor-led [ILT], eLearning, classroom, etc.) as well as blended solutions.

         Specialization in technologies spanning Oracle UPK (User Productivity Kit), Oracle Knowledge Center, PeopleSoft, and Oracle R12 Financials including all modules.

• Extremely well-versed in ADDIE (Analysis, Design, Development, Implementation, Evaluation) model and SAT (System Approach to Training).

• Well-versed in guiding projects from initial stages through to successful implementation including creating project plans, estimates, schedule, specifications, test strategy, test plans, and test scripts.
• Constantly focus on optimizing an application s performance, reliability, security, and regulatory compliance.
• Considerable expertise in identifying and troubleshooting software deficiencies, generating instructions for enhancements, and tracking defects through to resolution.
• Offer strong expertise in functional, integration, end-to-end, and user acceptance testing (UAT).

DHS, DC Metro area, 2015 to Present

Sr. Systems Analyst, Training / Testing Lead - Oracle R12 Financials

         Methodically orchestrate full-scope end user training for Oracle Financials upgrade (GL.AP, AR, and BI) via ILT and Oracle UPK 12.1 with Knowledge Center.

         Closely partner with internal staff to optimize competencies across all work streams, and serve as trusted advisor in regional and global change management.

BBNA, Kansas City, MO, 2014

Change Management Senior Trainer / Testing Lead - Oracle R12 Financials

         Produced end user training documentation for software upgrade, delivered instructor-led and web-based training, and played an integral role in enhancing regional change management strategies to boost effectiveness and efficiency throughout project lifecycle.

         Critically reviewed business process controls to optimize information security within applications.

JTA, Jacksonville, FL, 2014

Change Management Senior Lead - Oracle R12 Financials

         Assembled end user training materials for software upgrade, provided in-depth training via ILT and web-based methods, and collaboratively led process improvements to increase output throughout project lifecycle.

State of New York / New York, 2012 to 2014

Change Management Senior Training Lead - PeopleSoft Financials 9.1

         Prepared training documentation and delivered instruction in classroom and web-based environments.

         Joined forces with project team members to facilitate workshops and supervised change analysts to verify production of top-quality deliverables to ensure precise alignment with project plan and goals.

Department of Defense, Washington D.C., 2009 to 2012

Oracle Financials EBS 11i / Development / Training Lead

         Championed all aspects of Oracle Financials EBS 11i project inclusive of test plans, configuration changes, workflow enhancements, and end user training.

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Brookings Institute, Washington D.C, 2009

UPK Development / Training Lead

         Spearheaded end user training and Train the Trainer sessions including preparation of all instructional documents and manuals for PeopleSoft 9.0 Financials processes and modules.

Government of Alberta, 2009

PeopleSoft V.9 / UPK 3.6 Developer / Training Facilitator

         Proficiently mapped business procedures and flows to PeopleSoft 9.0 using UPK, generated relevant course content, and instructed subject matter experts and end users in software use.

Montgomery County, 2008 to 2009

Oracle eBusiness / R12 / UPK Training Facilitator / Developer

         Created training materials, training schedule and course content, held Train the Trainer workshops, and instructed, coached, and supported subject matter experts and end users in new software roll-out.

Kehe Foods Distributors, Inc., 2008

PeopleSoft 8.3 / UPK Training Facilitator / Developer

         Formulated ERP project plan and training schedule, instructed end users, and oversaw Train the Trainer.

Phillip Morris, 2007 to 2008

SAP E-Purchasing Trainer

         Delivered software training and Train the Trainer instruction, authored technical manuals, recommended process improvements, and managed relationship between IT and business sponsors through engagement.

JetBlue, 2007

SAP Recruiting Trainer & Business Process Analyst

         Effectively trained customers, employees, and partners in use of SAP eRecruit 6.0 and conducted super user Train the Trainer sessions.

Mannatech, 2006 to 2007

PeopleSoft UPK Developer / Trainer

         Structured software rollout and delivered software training to 2,500 end users including managers, developers, and super users (Train the Trainer).

         Prepared technical documentation including instruction manuals and feedback on software inconsistencies.

Defense Logistics Agency, 2006

ERP SAP Training Consultant

         Developed over 600 military/civilian employees and client associates for major ERP SAP rollout, configured new system on clients desktops, provided technical support, and administered Train the Trainer workshops.

Verizon, 2005

Training Consultant

         Delivered software training (Microsoft Office Suite & PeopleSoft) to 500 sales employees in classroom setting, evaluated comprehension and progress, and conducted Train the Trainer sessions for super users.

JP Morgan Chase, 1998 to 2004

Manager of Training & Development

         Steered multiple IT projects throughout SDLC including Office 2003 and Lotus Notes roll-outs.

         Applied strong leadership talents toward recruiting, hiring, training, and directing four supervisors to manage call center s 80 employees.

         Leveraged excellent presentation skills to facilitate Train the Trainer sessions for 700 super users and deliver software training in PeopleSoft Financials & MS Enterprise Project Management to 1,200 end users.

Associate Degree, Technical Support, Computer & Information Sciences, Chubb Institute of Technology, 2001