Information technology leader with a work history of earning promotions to positions of greater responsibility.

  Dedicated professional with outstanding listening, verbal communication and training skills to build relationships with key stakeholders and gain their trust, confidence and respect.

  Sound judgment and a work history of proactively identifying and resolving problems in real time.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

US Foodservice 2005-2016

Manager of Information Services (2008-2016)

  Led all aspects of information services, including all network and laptop hardware and software systems.

  Provided operational support for Lotus Notes, laptop hardware, Tranzmit and network applications. 

  Maintained all PC, network, mid-range and mainframe system interfaces and all associated data transfers.

  Managed all division computer conversions, upgrades and new software implementations such as Kronos, Voxware, RF, Access Control and Audix.

  Identified and resolved problems with PCs, laptops, printers, scanners and other devices as needed. 

  Coded and implemented PC and network software according to design.

  Audited system user ID security access levels, including mainframe and Internet user ID requests, and maintained and supported all network user ID and authority levels.

  Communicated effectively with customers and end users and provided training to PC and network-based users on the use of hardware and software applications.

  Collaborated with clients to develop modeling and interfacing system designs.

  Supported installed order entry systems at customer sites

  Drafted detailed reports to ensure division programs maximized profits.

Information Technology Technician (2007-2008)

  Maintained all hardware, laptops, desktops and servers for more than 200 territory managers.

Data Processor (2005-2007)

  Processed invoices for outgoing freight, including running end of day, week and month reports for co-workers.

CompTIA A+ Certified

Computer Certificate, University of Xxxxxx, Xxxxxx County (UMBC)

Completed 100 credits, Morgan State University

Youth Football Coach since 1992

Dear Hiring Manager:

I am currently seeking a challenging opportunity at your organization and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I am an information technology leader with a work history of earning promotions to positions of greater responsibility. I am a dedicated professional with outstanding listening, verbal communication and training skills to build relationships with key stakeholders and gain their trust, confidence and respect. Additionally, I possess sound judgment and a work history of proactively identifying and resolving problems in real time.

Most recently, I was Manager of Information Services at US Foodservice. In this role, I led all aspects of information services, including all network and laptop hardware and software systems. I also provided operational support for Lotus Notes, laptop hardware, Tranzmit and network applications. Furthermore, I maintained all PC, network, mid-range and mainframe system interfaces and all associated data transfers. What s more, I:

  Managed all division computer conversions, upgrades and new software implementations such as Kronos, Voxware, RF, Access Control and Audix.

  Identified and resolved problems with PCs, laptops, printers, scanners and other devices as needed. 

  Coded and implemented PC and network software according to design.

  Audited system user ID security access levels, including mainframe and Internet user ID requests, and maintained and supported all network user ID and authority levels.

  Communicated effectively with customers and end users and provided training to PC and network-based users on the use of hardware and software applications.

  Collaborated with clients to develop modeling and interfacing system designs.

  Supported installed order entry systems at customer sites

  Drafted detailed reports to ensure division programs maximized profits.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx