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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Driven, focused, and hard-working Strategic Leader with a background in managing daily operations within a variety of industries. Experienced in leading cross-functional teams, implementing streamlined operating procedures focused on improving productivity, and managing complex human resource operations (training, interviewing, etc. ). Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, and members of management.

Key Competencies



         Operations Management

         Strategy Development

         Human Resource Operations


         Staff Recruiting/Hiring

         Compensation Analysis

         Policy Development

         Regulatory Compliance

         Team Leadership

         Case Analysis/Review

         Complex Problem Solving

         Process Improvement


Professional Experience

University of Idaho October 2008-April 2009

Classification & Compensation Technician-Human Resources

  Directly managed daily operations within a fast-paced environment which a focus on improving efficiency and productivity within the human resources department

  Completed comprehensive employee interviews in regards to salary reclassifications, updated job specific web pages, reviewed applicant screening materials, and coordinated background check completion

  Reviewed vendor invoices to ensure appropriate payment, posted job advertisements for vacant positions, and assisted with special projects as needed


State of Kentucky-Office of Ombudsman April 2007-August 2008

Section Supervisor-ME Section

  Coordinated various administrative operations within the organization which included performing employee evaluations, processing disciplinary actions, and conducting quarterly staff meetings

  Supervised a team of 8 staff members which required providing individualized coaching/feedback in addition to facilitating training, updating internal policies, and managing employee leave requests

  Successfully reduced both travel and overtime expenses by 50% through the streamlining of current operations


State of Kentucky-Family Support November 2005-April 2007

Field Service Supervisor

  Oversaw human resources/administrative functions which included supervising approximately 28 staff members, facilitating weekly staff members, and compiling detailed monthly reports

  Utilized superior communication abilities in order to complete employee evaluations, analyzed/resolved customer service issues, and reviewed over 25 cases per month to ensure policy compliance

  Maintained positive relationships with local community leadership, facilitated staff training (individual and group), and participated on the ASAP committee


State of Kentucky-Office of Ombudsman July 2001-November 2005

Management Review Officer

  Managed complex operations which included creating review plans for counties within the State of Kentucky and conducting comprehensive access reviews/management evaluations

  Ensured internal operations consistently adhered to regulatory standards, provided claims training to staff members, led the implementation of employee policies, and prepared monthly reports




Bachelor of Science, Business Administration, Minor in Management, Union College, Barbourville, KY

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