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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Strategic Leader with a background in managing daily operations within a variety of industries. Experienced in leading cross-functional teams, implementing streamlined operating procedures focused on improving productivity, and managing complex human resource operations (training, interviewing, etc. ). Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, and members of management.
Key Competencies
Operations Management Strategy Development Human Resource Operations Coaching/Training |
Staff Recruiting/Hiring Compensation Analysis Policy Development Regulatory Compliance |
Team Leadership Case Analysis/Review Complex Problem Solving Process Improvement |
Professional Experience
University of Idaho October 2008-April 2009
Classification & Compensation Technician-Human Resources
Directly managed daily operations within a fast-paced environment which a focus on improving efficiency and productivity within the human resources department
Completed comprehensive employee interviews in regards to salary reclassifications, updated job specific web pages, reviewed applicant screening materials, and coordinated background check completion
Reviewed vendor invoices to ensure appropriate payment, posted job advertisements for vacant positions, and assisted with special projects as needed
State of Kentucky-Office of Ombudsman April 2007-August 2008
Section Supervisor-ME Section
Coordinated various administrative operations within the organization which included performing employee evaluations, processing disciplinary actions, and conducting quarterly staff meetings
Supervised a team of 8 staff members which required providing individualized coaching/feedback in addition to facilitating training, updating internal policies, and managing employee leave requests
Successfully reduced both travel and overtime expenses by 50% through the streamlining of current operations
State of Kentucky-Family Support November 2005-April 2007
Field Service Supervisor
Oversaw human resources/administrative functions which included supervising approximately 28 staff members, facilitating weekly staff members, and compiling detailed monthly reports
Utilized superior communication abilities in order to complete employee evaluations, analyzed/resolved customer service issues, and reviewed over 25 cases per month to ensure policy compliance
Maintained positive relationships with local community leadership, facilitated staff training (individual and group), and participated on the ASAP committee
State of Kentucky-Office of Ombudsman July 2001-November 2005
Management Review Officer
Managed complex operations which included creating review plans for counties within the State of Kentucky and conducting comprehensive access reviews/management evaluations
Ensured internal operations consistently adhered to regulatory standards, provided claims training to staff members, led the implementation of employee policies, and prepared monthly reports
Education
Bachelor of Science, Business Administration, Minor in Management, Union College, Barbourville, KY
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