Dedicated and accomplished Operations Leader with over 20 years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.

Operations Management Hospitality Industry Staff Management & Training Attention to Detail

Microsoft Office Suite Special Event Management Vendor Management Contract Negotiation

Loss Prevention Standards P&L Management Merchandising Multilingual, English/Hindi/Punjabi/Gujrati

  Direct day to day operations within a fast-paced environment with a focus on increasing productivity, efficiency, and operational revenue levels

  Oversee a group of 82 units with a staff of 25 which requires providing individualized coaching/training along with handling employee relations issues

  Design and implement innovative operating procedures aimed at improving hotel performance which resulted in reducing operating cost by $25 per month and recovering over $10 thousand in billing errors

  Successfully improved both ADR and online/social media rating through the utilization of innovative marketing/communication techniques

  Coordinated operations within a 157-unit hotel facility which required overseeing financial logistics such as AP/AR, banking, payroll management, and revenue management

  Hired and trained staff members and monitored individual performance in addition to monitoring the facility for cleanliness/safety

  Identified and addressed customer service issues, resolved escalated guest complaints, and maintained positive relationships within the community

  Created and implemented innovative business strategies throughout the entire organization, monitored inventory levels, supervised public relations tasks, and organized both internal and community events

  Managed human resources and financial operations within a management group which held 8 retail 7-Eleven locations along with several hotels such as a Budget Inn, Harbor Inn, and Portofino Inn

  Successfully increased operational revenue while reducing cost by 3% annually in addition to leading complex remodeling projects without a reduction in operational revenue

  Instrumental in locating and obtaining store merchandise, implemented store promotions/marketing events, and handled human resources tasks such as scheduling and employee relations

  Spearheaded customer service logistics within a retail store environment which required managing a group of 10 Managers and approximately 80 hourly associates

  Identified and resolved escalated customer service issues, assisted internal teams with projects when needed, and implemented departmental initiatives

  Provided motivation and performance development to team members, oversaw the store RTV/shipping and receiving process, and coordinated employee events

  Awarded Fry s Customer Service Cup within the West Coast Region