Dependable and attentive professional with many years of valuable expertise in a wide variety of customer service-focused areas. Leverage skills to achieve organizational goal in both cross-functional team and independent settings. Possess keen ability to build rapport with individuals and groups alike. Adept at thriving in high-pressure environments that demand attention to detail and flexibility. Expert in inventory management, a key responsibility across thousands of warehouse products associated with major accounts. Seeking to ultimately expand knowledge base as it pertains to core administrative, financial and service measures. In pursuance of an intermediate-level position centered on administrative or customer service (CSR) functions that will call upon all skills learned over the course of diverse career, as well as offer opportunities for advancement.

Inventory Control | Administrative Operations | Customer Service Delivery | Financial Processes (Bookkeeping) Accounts Receivable/Payable | Payroll | Human Resources | Training & Development | Time Management Organizational Skills | Microsoft Office | Adobe | QuickBooks

RR Donnelley

Print Procurement Specialist (2014 2016)

         Oversaw all project and inventory Management functions within a major airline account

         Proved crucial in facilitating positive customer service experiences for all patrons, which included problem resolution enhancement measures that served to address concerns in a more holistic manner

         Played a crucial role in the development and launch of engaging marketing campaigns used to attract customers; ensured print requirements were in proper order for each


         Carefully managed warehouse inventory, specifications, quoting process and order entry functions using exactness and attention to detail

         Developed eye-catching, effective custom printing projects used to promote services and other key pieces of information; always ensured adherence to compliance and branding guidelines at all times

         Made certain that all objectives were adhered to on a per-project basis

         Updated an impressive client book of business and sustained positive working relationships with all contracted vendors

         Fueled the effective delivery and reporting of service-level agreements (SLAs)

         Ensured that all geographical proximity needs were properly tended to and met

         Noted, developed and documented cost-saving opportunities to help maintain high levels of profit

Standard Register

Project Coordinator (2009 2014)

         Headed both project and inventory control duties across a major airline account; included the development of highly successful marketing and promotional campaigns and related materials

         Efficaciously managed warehouse inventory levels, including specifications, quoting and order entries

         Met the goal associated with each specific project, including custom printing requests

         Drove compliance and alignment with branding guidelines at all times

         Tirelessly worked with customers on an intensive basis to ensure that their concerns were addressed in a timely manner and their problems were resolved to the fullest extent possible

         Delivered and reported on SLAs with precision

         Maintained a client book of business, as well as all new and existing vendor relationships and agreements

Northwest Airlines, Inc.

Forms Analyst (2005 2009)

         Assessed customer needs in order to deliver top-notch service and resolve issues as they were brought to the Airline s attention

         Served as an effective intermediary in working with both internal and external production facilities to adhere completely to departmental goals and service guarantees

         Managed the Airline s forms program and all associated internal and external forms used across the organization

         Maintained a forms database and file catalog of all documents

         Liaised effectively cross-functionally to develop and later revise all forms and documents


         Painstakingly managed and maintained inventory levels to ensure proper stocking

Print Technician (1994 2005)

         Monitored and ordered project and equipment supply inventory items as stock levels were in need of replenishment

         Spearheaded project scheduling, setup, programming and printing initiatives

         Supervised the efficient printing, finishing, packaging and shipment of completed jobs

         Completed preventative maintenance and troubleshooting for addressed equipment issues

Self-Employed

Business Owner (1996 2008)

         Co-owned and operated a small printing business; included heading all customer service delivery and community outreach efforts in order to gin brand recognition within the local community

         Handled vital fiscal functions including Accounts Receivable/Payable and bookkeeping

         Also managed all staffing-related duties including payroll and Human Resources

Finance Division, Northwest Airlines, Inc.

Credit Investigator, First National Bank Minnesota

Training Completion, Hallmark of Supervisory Success Program - Dakota Technical College

Training Completion, Lean Initiative/Lean Basics Course, Northwest Airlines, Inc.

Relay for Life Team Captain, American Cancer Society

Former Member, River Valley Riders (Equine-assisted activities/therapies for those with special needs)