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- 4809 Moon Rd Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * firstname.lastname@example.org
Self-assured, dynamic, and results-driven management professional with more than 22 years providing high-performance sales, customer service, and business operations management in the hospitality sector.
- Proven dedication to process efficiencies and delivering a satisfying customer experience that create cost and service quality advantages in highly competitive markets.
- Detail-oriented, analytical and methodical with critical thinking to resolve work and professional relationship issues that enable uninterrupted business operations and productivity.
Well-orxxxxxxnized and resourceful with multitasking and prioritization skills that optimize limited resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Marketing & Sales (Trad. & Online)
B2B/B2C Sales Management
Territory Sales Administration
Customer Service Management
Business Operations Management
Strategic Planning & Execution
Branch Operations Management
Relationship Management (Customers, Public, & Suppliers)
Merchandise Inventory Management
Fiscal & Budget Management
Policies & Regulatory Compliance
Staff Supervision & Training
Records & Document Management
Dunkin Donuts Atlanta, XXXXXX
Provide strategic directions and customer-driven focus in managing sales and operations for several outlets, exceeding sales goals by over 10% in the first year of tenure, while promoting customer satisfaction that ensure repeat business.
Maintain a unified shift supervisor staffing schedule that enables a cohesive, cooperative team to achieve consistent premium guest service, aesthetics, and operational efficiencies.
Provide outstanding customer service by maintaining excellent standards of food quality and service.
Peet s Coffee & Tea Livermore, CA
Implemented innovative programs and strategic plans that achieved business growth through operating cost containment and customer satisfaction that generated repeat business and word-of-mouth promotions.
Developed and executed action plans that drove front and back office staff to deliver expected outcomes that met operational and orxxxxxxnizational objectives
Implemented a customer-driven work attitude by training and holding managers accountable for delivering legendary customer service
Conducted sales and profitability analysis that identified areas for improvement and opportunities for business and market development.
Mika s Espresso Pleasanton, CA
Implemented innovative marketing and promotions strategies for generating new business across designated territories, developing internal marketing street team on best practices to grow the business, maximizing front and back-office process efficiencies, and ensuring compliance with approved budgets.
Provided HR support in staff sourcing and recruitment, as well as onboarding for new hires across several stores.
Oversaw daily bookkeeping and auditing, while conducting monthly sales meetings with 50+ attendees.
Negotiated and maintained contracts for store equipment that included espresso machines, ice machines and refrigeration systems, among others.
B.A. in Business Administration, SAN DIEGO STATE UNIVERSITY San Diego, CA
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