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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Versatile, results-oriented Administrative Operations Leader with 20+ years of experience in leadership roles within a variety of industries. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.
Key Competencies
Operations Management Workflow/Process Improvement Customer Service/Support
Attention to Detail Decision Making/Planning Complex Problem Solving
Time Management Inventory Management SAP Business One (ERP) Microsoft Office Suite
Professional Experience
Entrepose Services/ABO Supply, Houston, TX January 2013-September 2017
International Purchaser
- Directed day to day administrative and operational functions within a fast-paced environment with a focus on increasing productivity and operational revenue
- Generated purchase orders on behalf of vendors, obtained bid proposals, and reviewed inventory requisitions for both products and services
- Worked closely with both internal and external teams, negotiated vendor contracts, and monitored incoming shipments to ensure accuracy
- Identified and addressed customer inquiries, provided customers with updates in regard to delivery schedules, and reviewed manifests, invoices, and order forms
Titus Investigations, Houston, TX November 2006-June 2012
Office Manager
- Managed office logistics which centered on generating call logs, scheduling appointments, booking travel, and documenting expenses
- Utilized superior communication and interpersonal abilities to successfully build rapport with both new and existing clients along with processing customer account payments
- Supported administrative tasks which included updating customer files, implementing standard operating procedures, and handling accounts payable/receivable functions
Weatherford International, Houston, TX February 2000-May 2003
Administrative Assistant/International Quotations Specialist
- Coordinated both administrative and international logistics within the organization which included booking appointments for the management teams, monitoring projects, updated executive calendars, and scheduling weekly team meetings
- Developed order quotes and entered purchase orders for international affiliates along with reviewing order to ensure inventory quantities are available
- Addressed inquiries by both customers and suppliers, processed order changes/cancellations, and assisted with special projects when needed
Additional Professional Experience Includes: Accounts Payable/Sales Assistant, Bass Computers (1997-2000)
Education
Diploma, Medvance Institute, Houston, TX
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